Concord Group Insurance Review & Complaints: Auto, Homeowners & Life Insurance (2024)

In business for nearly a century, Concord Group is a leading provider of home and property coverage in Maine, Massachusetts, Vermont, and New Hampshire. With hundreds of independent agents working in the northeastern U.S., the Concord Group can offer a wide range of insurance services. 

Along with traditional insurance coverage for homeowners, automobile, and recreational vehicles, Concord Group has insurance packages for several types of commercial ventures. Everyone from the self-employed to owners of large corporations can benefit from the services provided by Concord Group Insurance.

Concord Group Home and Property Coverage

Concord Group provides traditional automobile insurance coverage for your car, truck, or recreational vehicle. While also serving Vermont, Maine, and Massachusetts, Concord Group was founded and maintains offices in New Hampshire. You may not be familiar with New Hampshire car insurance laws, as they are a bit different. While liability coverage for drivers is not required by law in New Hampshire, Concord Group provides minimum and full coverage policies to keep you safe on the roads. 

Concord Group doesn’t just cover your daily commute. Concord offers policies that cover your motorcycle, off-road vehicles, snowmobile, motorhome, recreational vehicle, boat, and trailer. Whatever you’re using to get around, Concord has the policy to keep it safe.

Concord Group is also known for its variety of homeowners insurance offerings. Those buying a house or condominium, as well as apartment renters and mobile home residents can find coverage for their biggest investment with Concord Group. You even have the option to purchase an umbrella policy that will cover you beyond the limits of your home and auto policies.

Aside from home and auto coverage, Concord Group Insurance also provides whole and term life insurance policies. When it comes to making plans for handling end-of-life expenses, Concord Group can make sure your family is taken care of, and your beneficiaries receive the benefits they need. You can also purchase a universal life insurance policy and take advantage of the ability to build cash value that you can access now.

Concord Group Insurance also has a strong presence in the commercial insurance sector. Whether you operate a small business in your local community or oversee a large operation with hundreds of employees (or more), Concord Group Insurance can offer the insurance products you need. They can provide property, liability, and criminal protection to give you the right coverage.

Contact Concord Group Insurance

No matter your policy type, when you have questions about your insurance, you need to talk to your agent. Concord Group makes this easy in a variety of ways. You can find the Concord Group Insurance address with a simple internet search or go to the Concord Group website’s contact page. 

If you want to talk to someone, give Concord a call at 800-852-3380. Right away you will be directed to the appropriate department to manage your issue or question. 

Known throughout the northeastern United States, Concord Group is centrally located in New Hampshire, so stop by when you are in the area.

In addition to visiting the Concord Group address, you can find details on how to fax or email the company from the contact page on their website. 

Of course, if you are a customer with Concord Group Insurance, you will have direct access to your agent once you log in to your internet account. Whatever type of policy you have with Concord, you can be assured you will be dealing with a personal agent who is available to answer all your questions directly. 

If you must report a claim on your insurance policy, Concord Group is there for you. It’s important to report any incident to your insurance company as soon as you are safe, and Concord makes it easy. Simply log on and contact your agent directly or call the appropriate claims office from the numbers listed online. You can address issues with fraud, theft, or injury, and get the help you need. 

Beyond traditional claims assistance, Concord Group Insurance offers the ability to get auto glass and windshield repair work done. You can also call the roadside assistance number 24 hours a day to get help if you’re locked out of your car, have a flat tire, or need emergency service.

Pay Your Bill at Concord Group Insurance

While you can have your bill mailed to you and pay the traditional way, Concord Group Insurance makes it easy to pay your bill online. Simply log on to your account via Concord’s website and proceed to enroll in the Customer Center. From there you can pay your bill online anytime. 

Once logged in you can also view your policy documents, see your recent activity, and view and print your car insurance ID cards. The Customer Center also allows you to move to paperless billing, so you can manage all your bill payments online. Concord Group makes it easy to stay on top of your insurance situation digitally.

Find a Career at Concord Group Insurance

Concord Group takes pride in the work its associates and agents do in their communities. If you are interested in becoming a part of that team, Concord provides access to those opportunities online. Career paths in the fields of claims, underwriting, IT, and general business are all presented through the career section of the Concord Group website.

Concord Group Insurance careers also come with substantial benefits packages. Dental, vision, prescription drugs, supplemental sick pay, paid holidays, retirement benefits are all available. Consider becoming part of the Concord Group Insurance family and see what kind of future you can build.

 With management and ownership motivated to facilitate growth, a career at Concord Group Insurance entails plenty of opportunities for advancement and the ability to build a stable and rewarding future.

Concord Group Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Concord Group Insurance offers multiple convenient options for filing insurance claims, ensuring a hassle-free experience for policyholders. Whether you prefer an online method, over-the-phone assistance, or mobile app convenience, Concord Group has you covered.

Average Claim Processing Time

One of the key factors in evaluating an insurance provider is the speed at which they process claims. Concord Group Insurance is committed to efficient claims processing, and policyholders can expect prompt attention to their claims, reducing the stress associated with unforeseen events.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is essential in assessing the quality of an insurance company’s claims process. Concord Group Insurance takes customer satisfaction seriously, and feedback on claim resolutions and payouts is overwhelmingly positive. This reflects the company’s dedication to providing fair and reliable claims services.

Digital and Technological Features of Concord Group

Mobile App Features and Functionality

Concord Group Insurance offers a user-friendly mobile app that enhances the overall customer experience. With features such as policy management, claims filing, and bill payment at your fingertips, the mobile app simplifies insurance-related tasks and keeps you in control of your coverage.

Online Account Management Capabilities

Managing your insurance policies online has never been easier with Concord Group’s robust online account management system. From reviewing policy documents to viewing recent activity and accessing insurance ID cards, policyholders can efficiently handle their insurance needs from the comfort of their own homes.

Digital Tools and Resources

Concord Group Insurance provides a suite of digital tools and resources designed to empower policyholders. These resources include educational content, insurance guides, and calculators to help customers make informed decisions about their coverage.

The company’s commitment to digital innovation ensures that policyholders have access to valuable information and support at their fingertips.

Concord Group Insurance Reviews

According to AM Best.com, Concord Group Insurance maintains an A+ rating noting its stability and financial security. Concord Group is considered to have a superior ability to meet its obligations to its customers.

 Concord Group Insurance also receives an A+ rating from the Better Business Bureau, or BBB. This rating considers any customer complaints filed against the company, as well as a variety of other factors. Concord Group’s established and excellent reputation in the business community, as well as the history of its century-long operation, help bolster its BBB rating. 

In addition, this rating considers the transparency of Concord Group’s business practices, and its continued ability to honor its commitments. All these factors contribute to Concord Group Insurance having cemented itself as a leader in the insurance industry.

Owning several smaller insurance companies in the area enables Concord Group to maintain its financial strength, while still providing excellent individual and award-winning customer service.

A Final Word on Concord Group Insurance

If you live in Maine, Massachusetts, Vermont, or New Hampshire, you certainly have plenty of options for insurance coverage. If you are looking for a provider who can provide quality protection for your home and property, you need to look no further than Concord Group Insurance.

Concord Group has policies that can keep your vehicles and residence protected from accidents, theft, and natural disasters, as well as the kind of life insurance your family needs to plan. The user-friendly website and personal touch of your insurance agent make dealing with this large corporation a breeze.