Best Insurance Companies: Reviews & Complaints (2023)
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Leslie Kasperowicz
Farmers CSR for 4 Years
Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...
Farmers CSR for 4 Years
UPDATED: Sep 26, 2022
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Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Sep 26, 2022
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
Looking for the best insurance companies, and not sure where to start in finding good auto policies?
Read through this post to find business insurance reviews as well as reviews for some of the best auto insurance companies and other providers that can answer your questions about the best car insurance companies, life insurance, commercial insurance, and more.
Before learning more about the best insurance companies, use your ZIP code to get free online quotes today from top insurance companies across the country.
How can you find the best insurance company for you?
Every company has been screened and selected based on specific criteria for many types of insurance. Keep reading to learn more about eight of the 10 best insurance companies in the U.S., including some of the best new insurance companies.
This review is for the best insurance companies for consumers rather than for the best insurance companies to work for, so it’s a great place to start your insurance shopping.
Those looking for the best insurance companies for home and auto, including for young drivers or for speeding tickets, read on.
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Which is the best company for auto insurance?
Who are the best companies for auto insurance? To determine the best auto insurance companies, we looked at a number of factors, including availability, size, rates, customer service, and more.
Our research shows Liberty Mutual. They offer the best full coverage insurance and is one of the top 10 insurance carriers in the country.
Why is Liberty Mutual recommended for auto insurance?
Liberty Mutual is a top insurance provider for cars in the United States and consistently ranks high in customer satisfaction.
Customer Satisfaction
As one of the top 10 largest auto insurance companies, Liberty Mutual is sometimes able to use its scale to keep rates below average.
Individuals can get an auto insurance quote directly from their website, over the phone, or through licensed insurance agents. Liberty Mutual can also provide insurance for homeowners, renters, and motorcycle owners, which makes it a great choice for anyone looking at multiple lines of coverage.
What are Liberty Mutual’s rates by state?
Liberty Mutual is available in most states. Take a look at this table to see the average rates for each state.
| State | Annual Average Rates by State | Liberty Mutual Annual Average Rates by State |
|---|---|---|
| Alaska | $3,421.51 | $5,295.55 |
| Alabama | $3,566.96 | $4,005.48 |
| Arkansas | $4,124.98 | Data Not Available |
| Arizona | $3,770.97 | Data Not Available |
| California | $3,688.93 | $3,034.42 |
| Colorado | $3,876.39 | $2,797.74 |
| Connecticut | $4,618.92 | $7,282.87 |
| District of Columbia | $4,439.24 | Data Not Available |
| Delaware | $5,986.32 | $18,360.02 |
| Florida | $4,680.46 | $5,368.15 |
| Georgia | $4,966.83 | $10,053.44 |
| Hawaii | $2,555.64 | $3,189.55 |
| Iowa | $2,981.28 | $4,415.28 |
| Idaho | $2,979.09 | $2,301.51 |
| Illinois | $3,305.48 | $2,277.65 |
| Indiana | $3,414.97 | $5,781.35 |
| Kansas | $3,279.62 | $4,784.42 |
| Kentucky | $5,195.40 | $5,930.97 |
| Louisiana | $5,711.34 | Data Not Available |
| Maine | $2,953.28 | $4,331.39 |
| Maryland | $4,582.70 | $9,297.55 |
| Massachusetts | $2,678.85 | $4,339.35 |
| Michigan | $10,498.64 | $20,000.04 |
| Minnesota | $4,403.25 | $13,563.61 |
| Missouri | $3,328.93 | $4,518.67 |
| Mississippi | $3,664.57 | $4,455.94 |
| Montana | $3,220.84 | $1,326.11 |
| North Carolina | $3,393.11 | $2,182.71 |
| North Dakota | $4,165.84 | $12,852.83 |
| Nebraska | $3,283.68 | $6,241.52 |
| New Hampshire | $3,151.77 | $8,444.41 |
| New Jersey | $5,515.21 | $6,766.62 |
| New Mexico | $3,463.64 | Data Not Available |
| Nevada | $4,861.70 | $6,201.55 |
| New York | $4,289.88 | $6,540.73 |
| Ohio | $2,709.71 | $4,429.74 |
| Oklahoma | $4,142.33 | $6,874.62 |
| Oregon | $3,467.77 | $4,334.55 |
| Pennsylvania | $4,034.50 | $6,055.20 |
| Rhode Island | $5,003.36 | $6,184.12 |
| South Carolina | $3,781.14 | Data Not Available |
| South Dakota | $3,982.27 | $7,515.99 |
| Tennessee | $3,660.89 | $6,206.69 |
| Texas | $4,043.28 | Data Not Available |
| Utah | $3,611.89 | $4,327.76 |
| Virginia | $2,357.87 | Data Not Available |
| Vermont | $3,234.13 | $3,621.08 |
| Washington | $3,059.32 | $3,994.73 |
| West Virginia | $2,595.36 | $2,924.39 |
| Wisconsin | $3,606.06 | $6,758.85 |
| Wyoming | $3,200.08 | $1,989.36 |
As you can see, rates vary by state and coverage levels. Liberty Mutual also takes into consideration a number of personal factors that will affect your specific rates.
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What are Liberty Mutual’s auto insurance ratings?
Various companies provide information on customer satisfaction, complaints, etc. for companies in the insurance industry. Take a look at this table to see what J.D. Power has to say about Liberty Mutual’s customer service.
| Region | Overall Customer Satisfaction Index Rating (1,000 pt scale) | JD Power Circle Rating (5 pt scale) |
|---|---|---|
| California | 808 | 3 |
| Central Region | 811 | 2 |
| Florida | 827 | 3 |
| Mid-Atlantic | 817 | 2 |
| New England | 808 | 2 |
| New York | 819 | 3 |
| North Central Region | 802 | 2 |
| Northwest Region | 792 | 2 |
| Southeast Region | 809 | 2 |
| Southwest Region | 813 | 3 |
| Texas | 802 | 2 |
AM Best looks at financial ratings for companies, which provide an indication of the financial stability and outlook for those companies. A.M. Best currently rates Liberty Mutual as an A, which indicates a stable outlook and is a good sign of financial strength.
What are the most popular auto insurance companies in America?
Liberty Mutual is our pick for the best car insurer, but it’s far from the only auto insurer.
The two biggest companies are State Farm and GEICO. By direct premiums written, the next largest auto insurers are Progressive, Allstate, and USAA.
What companies offer auto insurance discounts?
One important thing to look at here is how many companies offer auto insurance policy discounts for your insurance premiums. You can see these discount opportunities in the table below.
| Auto Insurance Discounts | 21st Century | AAA | Allstate | American Family | Ameriprise | Amica | Country Financial | Esurance | Farmers | Geico | Liberty Mutual | MetLife | Nationwide | Progressive | Safe Auto | Safeco | State Farm | The General | The Hanover | The Hartford | Travelers | USAA | Sources: |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Adaptive Cruise Control | x | x | x | x | https://www.21st.com/car-insurance-by-state.htm | ||||||||||||||||||
| Adaptive Headlights | x | x | x | x | x | x | x | x | https://autoclubsouth.aaa.com/Insurance/Auto_Insurance_Quote.aspx | ||||||||||||||
| Anti-lock Brakes | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.allstate.com/auto-insurance/auto-insurance-discounts.aspx |
| Anti-Theft | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.amfam.com/resources/discounts |
| Claim Free | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.ameriprise.com/auto-home-insurance/Costco/insurance-choices/auto/auto-insurance-discounts.asp |
| Continuous Coverage | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.amica.com/en/products/auto-insurance/discounts.html | |||||||
| Daytime Running Lights | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.countryfinancial.com/en/insurance/auto-recreational/auto.html | ||||
| Defensive Driver | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.esurance.com/insurance/car/discounts |
| Distant Student | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.farmers.com/faq/discounts/#autodefinitions | |||||||
| Driver's Ed | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.geico.com/save/discounts/car-insurance-discounts/ | ||
| Driving Device/App | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.libertymutual.com/auto/affordable-car-insurance | ||||||||
| Early Signing | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.metlife.com/insurance/auto-insurance/car-insurance/ | ||||||||
| Electronic Stability Control | x | x | x | x | x | x | x | x | x | https://www.nationwide.com/car-insurance-discounts.jsp | |||||||||||||
| Emergency Deployment | x | https://www.progressive.com/auto/car-insurance-discounts/ | |||||||||||||||||||||
| Engaged Couple | x | https://www.safeauto.com/about/faqs | |||||||||||||||||||||
| Family Legacy | x | x | x | x | x | x | https://www.safeauto.com/car-insurance/car-insurance-for-teens | ||||||||||||||||
| Family Plan | x | x | x | x | x | https://www.safeco.com/auto-insurance/discounts | |||||||||||||||||
| Farm Vehicle | x | x | x | x | https://www.statefarm.com/insurance/auto/discounts | ||||||||||||||||||
| Fast 5 | x | https://www.thegeneral.com/car-insurance/basics/cheap-flexible/ | |||||||||||||||||||||
| Federal Employee | x | x | x | x | https://www.hanover.com/connections-smart-savings.html | ||||||||||||||||||
| Forward Collision Warning | x | x | x | x | x | x | x | https://www.thehartford.com/aarp/car-insurance | |||||||||||||||
| Full Payment | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.travelers.com/personal-insurance/auto-insurance/discounts-advantages.aspx | |||||
| Further Education | x | x | x | x | x | x | x | x | x | https://www.usaa.com/inet/wc/advice-auto-lowerautoinsurance | |||||||||||||
| Garaging/Storing | x | x | x | x | x | x | https://www.usaa.com/inet/wc/faq_Automatic_License_index | ||||||||||||||||
| Good Credit | x | x | x | x | https://www.usaa.com/inet/wc/auto_insurance_teen_driver_main | ||||||||||||||||||
| Good Student | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.usaa.com/inet/pages/auto_event_insurance?akredirect=true |
| Green Vehicle | x | x | x | x | x | x | x | https://www.usaa.com/inet/pages/auto_insurance_driving_research_discount_main | |||||||||||||||
| Homeowner | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | https://www.bankrate.com/finance/insurance/car-insurance-discounts.aspx | ||||
| Lane Departure Warning | x | x | x | x | https://www.naic.org/documents/web_market_share_160301_2015_property_lob.pdf | ||||||||||||||||||
| Life Insurance | x | x | |||||||||||||||||||||
| Low Mileage | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | Disclaimers | |||
| Loyalty | x | x | x | x | x | x | x | x | x | x | x | x | *Discounts and their availability vary by state and eligibility requirements | ||||||||||
| Married | x | x | x | x | x | x | x | x | x | x | x | x | x | x | *Safety Features are not always listed as "discounts" but almost always help lower the rate | ||||||||
| Membership/Group | x | x | x | x | x | x | x | x | x | x | x | ||||||||||||
| Military | x | x | x | x | x | x | x | x | x | x | x | ||||||||||||
| Military Garaging | x | ||||||||||||||||||||||
| Multiple Drivers | x | x | |||||||||||||||||||||
| Multiple Policies | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | ||
| Multiple Vehicles | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | ||
| New Address | x | ||||||||||||||||||||||
| New Customer/New Plan | x | x | x | ||||||||||||||||||||
| New Graduate | x | ||||||||||||||||||||||
| Newer Vehicle | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | |||||||
| Newly Licensed | x | ||||||||||||||||||||||
| Newlyweds | x | ||||||||||||||||||||||
| Non-Smoker/Non-Drinker | x | ||||||||||||||||||||||
| Occasional Operator | x | ||||||||||||||||||||||
| Occupation | x | x | x | x | x | x | x | x | x | x | x | x | |||||||||||
| On Time Payments | x | x | x | x | |||||||||||||||||||
| Online Shopper | x | x | |||||||||||||||||||||
| Paperless Documents | x | x | x | x | x | x | x | x | |||||||||||||||
| Paperless/Auto Billing | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | ||||||
| Passive Restraint | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | |
| Recent Retirees | x | x | |||||||||||||||||||||
| Renter | x | x | x | ||||||||||||||||||||
| Roadside Assistance | x | x | |||||||||||||||||||||
| Safe Driver | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | ||||
| Seat Belt Use | x | ||||||||||||||||||||||
| Senior Driver | x | x | x | x | x | x | x | x | x | ||||||||||||||
| Stable Residence | x | x | x | x | |||||||||||||||||||
| Students & Alumni | x | x | x | x | x | x | |||||||||||||||||
| Switching Provider | x | x | x | x | x | x | x | x | x | x | x | ||||||||||||
| Utility Vehicle | x | x | x | x | |||||||||||||||||||
| Vehicle Recovery | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | ||
| VIN Etching | x | x | x | x | x | x | x | x | x | x | |||||||||||||
| Volunteer | x | ||||||||||||||||||||||
| Young Driver | x | x | x | x | x | x | |||||||||||||||||
| Discounts Provided # | 21 | 21 | 29 | 27 | 18 | 27 | 26 | 34 | 34 | 32 | 38 | 38 | 35 | 36 | 22 | 30 | 20 | 20 | 22 | 38 | 28 | 28 |
Though most major insurers offer a variety of discounts, they can vary as you can see.
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What is the best home insurance company? Liberty Mutual
Our research indicates Liberty Mutual is one of the best insurance providers for home insurance coverage and is one of the top 10 insurance carriers in the country. Keep reading to learn more.
Why is Liberty Mutual recommended for home insurance?
Why is Liberty Mutual on our list of top insurance companies twice? They are one of the largest home insurance companies in the country and provide coverage in all 50 states.
In addition to homeowners’ coverage, they provide most other types of protection a person may need, making them a good choice for anyone looking to keep all their insurance products with one company.
They are set up as a mutual insurance business, which means the policyholders are technically the owners of the company. Profits from the business are issued back to the policyholders by way of reduced insurance rates or dividends.
What are Liberty Mutual’s home insurance ratings?
To learn more about Liberty Mutual Home Insurance, we took a look at the National Association of Insurance Commissioners complaint information.
| 2017 | 2018 | 2019 | |
|---|---|---|---|
| Total Number of Complaints per Year | 92 | 73 | 55 |
| Annual Premiums | $73,188,959 | $72,465,576 | $85,975,391 |
| Share of Premiums U.S. Market per Year | 0.08% | 0.07% | 0.08% |
| Share of Complaints in the U.S. Market per Year | 1.20% | 0.56% | 0.56% |
| Complaint Index per Year | 15.41 | 7.61 | 6.76 |
Average complaints in the U.S. are represented by the number one, so Liberty Mutual has a higher than the average number of complaints, but their complaints have been steadily decreasing for the past three years, which is a good sign.
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What is the best life insurance company? Ladder
Our research indicates Ladder is a great option for life insurance, with a unique new approach that provides customers with a positive experience.
Why is Ladder recommended for life insurance?
Ladder made our list of best insurance companies because they are putting a new spin on life insurance with a direct-to-consumer approach that makes the buying process a breeze, with the added benefit of low rates.
The company specializes in term life, which is what we recommend here at Expert Insurance Reviews. In addition, Ladder is backed by two of the biggest names in the field, Hanover Re and Fidelity Security Life Insurance Company. If you are considering life insurance, start here.
What are Ladder’s life insurance ratings?
Ladder is a new insurer, so there isn’t much data available for customer reviews from insureds or review companies. However, as we noted above, they are backed by Fidelity Security Life Insurance, which is highly rated among consumers.
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What is the best health insurance company? HealthSherpa
HealthSherpa is a good option for health insurance brokers. Keep reading to find out more.
Speak with a Health Insurance Specialist
(844) 334-6350
Speak with a Medicare Supplement Insurance Specialist
(844) 611-2338
Why is HealthSherpa recommended for health insurance?
As a part of our best health insurance reviews, we considered HealthSherpa. In our HealthSherpa reviews, we found it is a full-service broker that provides numerous for individuals and families looking to purchase health insurance.
Their website is easy to use, and the policy premiums are the same price as purchasing directly from an insurance carrier.
We recommend using a broker when shopping for health insurance because it makes the process much easier when comparing features and prices between the available plans.
What are HealthSherpa’s insurance ratings?
HealthSherpa has a 4.1 out of five-star customer rating, but like some of the other companies we’ve reviewed here, it’s new enough that there is limited consumer data.
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What is the best pet insurance company? Healthy Paws
We know pet insurance is important. You love your pets and want to ensure they have the coverage necessary for whatever may come their way. HealthPaws is a good option for this coverage. Read on to find out why.
Why is Healthy Paws recommended for pet insurance?
Healthy Paws Pet Insurance is one of the top-rated insurance companies, which covers everything that matters, including injuries, illnesses, genetic conditions, and emergency care.
With unlimited lifetime benefits, you can cover your pet with a top customer-rated pet insurance plan. Get a free quote and let Healthy Paws pay your vet bills while you care for your pet.
What are Healthy Paws’ pet insurance ratings?
Healthy Paws is accredited by the BBB and has a customer rating of four out of five stars. The company also rated A+ by BBB, which is the highest rating BBB provides.
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What is the best travel insurance company? Travelex
When you’re traveling, you want to make sure you’re covered, and you probably know that your existing coverage may not apply, so travel insurance may be something to consider. Travelex is a solid provider. Take a moment to read the next few sections for more.
Why is Travelex recommended for travel insurance?
Travelex offers a number of comprehensive travel insurance products that can accommodate a range of travelers.
Whether you are looking for protection while you are on a quick solo trip abroad, or will be traveling with your entire family for an extended period of time, Travelex has a policy right for you.
What are Travelex’s insurance ratings?
Travelex has an A+ rating, both of which are strong indicators of the company being an excellent choice for coverage.
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What is the best business insurance company? Hiscox Insurance
What are the best commercial insurance companies? Who has the best commercial insurance? We did not conduct business insurance reviews for Australia or the UK, (like UK ChoiceQuote insurance reviews), instead, we focused on companies in the U.S. For this USA business insurance review, we suggest Hiscox Insurance.
Why is Hiscox recommended for business insurance?
In our Hiscox business insurance review, we found that Hiscox Insurance can provide businesses with a wide range of for all their insurance needs.
They offer General Liability, Business Property, Workers Compensation, Commercial Auto, Business Umbrella, and Errors & Omissions. Their quoting process is quick and straightforward. They are in the top 10 business insurance companies in the United States, and their policy terms are easy to understand.
What are Hiscox’s business insurance ratings?
Hiscox is not currently accredited by BBB, but they do have an A+ rating. We were also able to find complaint index rating information from the NAIC. Take a look.
| 2017 | 2018 | 2019 | |
|---|---|---|---|
| Total Number of Complaints | 6 | 3 | 4 |
| Annual Premiums | $313,464,569 | $369,506,503 | $384,901,570 |
| Share of Premiums U.S. Market | 0.34% | 0.38% | 0.37% |
| Share of Complaints in the U.S. Market | 1.69% | 0.91% | 0.97% |
| Complaint Index | 4.92 | 2.38 | 2.65 |
The number of complaints has decreased over the past three years, and between 2017 and 2018 the complaint index decreased significantly. Additionally, the annual premiums for the company have increased. All of these are positive signs.
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What are some things to consider for your policy?
What is the top insurance company?
Through our best insurance company reviews, we’ve provided information on eight of the top 10 insurance companies in the United States for various coverage types including home, auto, life, pet (focused on personal coverage, rather than pet business insurance reviews), travel, and more to help you determine which insurance company is best.
Whether you’re looking for the best insurance companies in California or elsewhere, you should be able to find the answer here.
To find the best insurance policies to fit your needs, you should compare rates and make sure you have the right type of coverage for your needs, whether that includes liability insurance, property insurance, personal injury protection, comprehensive coverage, or more. Shopping around is a great way to find affordable coverage that is unique to your situation.
You can use our tool to get some of the best online insurance quotes. Reviews by various insurance companies can help you decide which options are best for your lifestyle. Only you can answer the question of which insurance company is best for your budget, needs, and lifestyle.
Do you want to learn more about the best auto insurance companies?
Still have questions about the best auto insurance company, who has the best insurance, and the best insurance to have? Read through these frequently asked questions to learn more while your insurance shopping.
What is the best insurance by category?
- Best small business insurance: Hiscox, along with State Farm, Nationwide, and Travelers.
- Best coverage options: Progressive
- Best cheap car insurance: GEICO
- Best for customer service: Allstate
- Best company for a local agent: State Farm
- Best for military families and veterans: USAA
- Best for young drivers: Erie Insurance
- Best for drivers 50 and over: The Hartford
- Best for those with poor credit: Nationwide
- Best for comprehensive coverage: Farmers
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How to Start Your Search
Use your ZIP code to get a free quote from some of the best insurance companies in the country. This will help you find out who has the cheapest business insurance policies and which of the best auto coverage insurance companies offer the coverage types you need.
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Leslie Kasperowicz
Farmers CSR for 4 Years
Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...
Farmers CSR for 4 Years
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