Family Heritage Life Insurance Review & Complaints: Life & Health Insurance (2023)
Family Heritage Life has an A+ rating with the Better Business Bureau. The company writes life insurance policies for adults and children, and also offers supplemental health insurance. Our review finds the company to be very competitive, but you cannot find quotes online for Family Heritage Life Insurance.
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Leslie Kasperowicz
Farmers CSR for 4 Years
Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...
Farmers CSR for 4 Years
UPDATED: Jun 1, 2022
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: Jun 1, 2022
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
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What is Family Heritage?
Family Heritage Life was founded in Ohio in 1989 and quickly began to expand across the country. After twenty years in business they hit the 200,000 policy mark, and in 2012 became part of Torchmark Corporation as a wholly-owned subsidiary.
FHL writes a variety of life insurance policies as well as specialty health insurance coverage designed to provide extra coverage for specific accidents and illnesses, including cancer care and heart attack or stroke.
FHL still has headquarters in Cleveland, Ohio, but also maintains executive offices in McKinley, Texas. They are licensed in 49 states and products are sold through local agents.
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What insurance products are offered?
The website offers a brief description of each of the products Family offers, all of which appear to be very straightforward.
Life insurance is available for adults and children. The plan appears to be a whole life insurance policy with simplified issue, meaning there is no medical exam required. We were unable to locate information on benefit amounts, although with simplified issue plans they are usually on the lower end.
Accident insurance is available to help pay for medical and related costs in case of an accident. This includes ambulance, physical therapy, and hospital costs.
Cancer policies provide coverage for diagnosis, treatment, and other cancer-related costs that are not covered by regular health insurance. Heart attack and stroke policies provide similar extended coverage. These policies also help with other bills outside the medical costs.
Intensive Care policies cover things like air ambulance costs, the cost of ICU care and step-down unit, and other costs associated with sudden injury or illness.
Finally, FHL offers Hospital Indemnity insurance, which covers hospital costs that are out of pocket under standard health insurance.
Are FHL rates competitive?
Online quoting is not offered for FHL policies. We would expect that their rates, particularly for life insurance, would be somewhat competitive since they do not have as much name recognition as other companies and have a very specific policy focus.
Quotes can be obtained by contacting an FHL agent or the company directly.
What is the claims filing process like?
FHL offers a variety of claims information that differs for each product. Their claims page has a drop-down menu for each option. The site states that claims are only accepted by mail or fax for the purposes of assuring confidentiality. Online filing is not offered, but forms can be downloaded easily.
Claims on policies less than two years old are subject to additional information and review. There is a life insurance claims line that can be called with questions or for assistance, but claims cannot be filed that way.
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Are the company’s ratings and consumer reviews positive?
FHL has an A+ rating with the Better Business Bureau (BBB), and there have been 17 total complaints against the company in the past three years. Of those, two were closed in the past year. Most of the complaints are regard to policy cancellations that were not processed correctly. One can be disregarded as it appears to be posted for the wrong company and is about a washing machine repair bill.
There are both positive and negative comments about FHL on Complaints Board. Some of them are similar to the billing issues on the BBB Rating & Accreditation site. Others complain about pushy salespeople or misunderstandings regarding what was actually covered by the plan.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
Overall, there is nothing alarming in these complaints.
What’s the Bottom Line?
FHL is a niche company that sells health insurance products and basic simplified life insurance coverage. They appear to do some door-to-door marketing based on reviews, which may put some people off. While there is nothing discouraging about this company, there is also not enough information to clearly recommend them.
Family Heritage Life Insurance Company of America is a wholly-owned subsidiary of Globe Life Inc.
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Are you looking for free insurance quotes?
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Leslie Kasperowicz
Farmers CSR for 4 Years
Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...
Farmers CSR for 4 Years
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.