Florida Peninsula Insurance Company Review & Complaints: Home, Condo, Renter’s & Flood Insurance (2023)

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One of many newer insurance companies in the Florida property market, Florida Peninsula Insurance marks their ten-year anniversary in 2015, competing in a sometimes difficult market. Florida Peninsula has been through several major storms in the state and continues to grow into one of the larger local insurers.

What is Florida Peninsula Insurance?

Florida Peninsula is a property insurance company operating only in the state of Florida. They have been in business since 2005, writing basic insurance policies in Florida for homeowners as well as renters. The company paid out more than 10,000 claims in its first year in business as a result of Hurricane Dennis and has continued to grow to over 140,000 policies in force, per their company website. This makes them one of Florida’s largest local insurance companies.

Based in Boca Raton, Florida, the company writes policies in nearly every part of Florida and has offices in several locations in the state. The product line is limited to homeowners, condo insurance policies, renters insurance, and flood insurance. The company’s policies are sold through independent agents, and the company also offers a toll-free line for quotes over the phone. Online quoting is available for home insurance and the website does offer a customer portal with claims tracking, online bill pay, and more.

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What types of insurance products are offered?

Florida Peninsula writes only a few types of policies, with the majority of their business being in the homeowner’s market. Currently, they do not write policies for seasonal and non-owner occupied homes.

Are homeowner’s insurance policies offered?

Homeowner’s insurance policies from Florida Peninsula are package policies that include replacement cost coverage for the home itself as well as coverage for other structures on the property and loss of use.

Also included are liability coverage and medical payment’s coverage for injuries on your property. Personal property coverage is included, and deductible options are available for both regular claims and wind claims (hurricane deductibles).

Additional coverage is also available including animal liability, earthquake coverage, sinkhole coverage, water backup and sump overflow, and more.

Read more: Does my car insurance cover damage caused by a sinkhole?

Is condominium insurance available?

Florida Peninsula offers insurance policies for condo owners to protect from many of the same perils as homeowners but designed for the specific needs of a condo. Condo policies protect the portion of the structure for which the homeowner is responsible (usually from the walls in and including fixtures and appliances), as well as personal property and liability.

Are renter’s insurance policies offered?

Florida Peninsula also writes personal property insurance policies for tenants. Renter’s insurance policies also provide liability coverage much like a homeowner’s policy, but do not include any structure coverage, which is covered by the building owner’s policy.

Can I get flood insurance in Florida?

Sold as an endorsement through Florida Peninsula, the coverage exceeds the typical limits of a standalone policy. The endorsement can cover up to $2,000,000 of coverage for your home and up to $1,000,000 for personal belongings.

Are Florida Peninsula Insurance Company’s rates affordable?

There is an online quoting system for Florida Peninsula. Price comparisons can be made here or through an independent insurance agent or call center. Florida Peninsula’s rates are likely to be competitive with other local insurance companies, especially as they are one of the largest local companies and more insurance premiums coming in often equate to the ability to offer lower rates.

Because the company only offers property insurance in Florida, there is no opportunity to reduce rates through multi-policy discounts, as might be found at a larger insurance company. Rates may not compete well with large, national companies who have larger product ranges to provide more discounts.

Your insurance premium may vary based on the home’s location, size, construction, and safety features.

Are there consumer complaints against the company?

Florida Peninsula is a Better Business Bureau accredited company and has been since 2009. The company currently has an A+ rating based on the Better Business Bureau multifactor system. There are a total of 25 complaints on file against the company in the past 3 years with the BBB, six of which have been closed in the past 12 months.

There are no known government actions against Florida Peninsula and the BBB record shows a fairly low number of complaints.

The Florida Office of Insurance Regulation complaints database shows a total of 57 complaints against Florida Peninsula in the fourth quarter of 2016, the most recent data available. This makes for a ratio of 1:2084, or one complaint for every 2084 policies in force.

What is the Company’s Financial Strength Rating?

Rating Company	Grade	Financial Outlook
AM Best	N/A	N/A
Fitch	N/A	N/A
S&P	N/A	N/A

Florida Peninsula Insurance Company Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Florida Peninsula Insurance Company offers multiple options for filing a claim, making it convenient for policyholders. You can file a claim online through their website, or you can use their 24-hour toll-free claims line.

Online filing requires creating an account and logging in, providing policyholders with easy access to submit claims and manage their policies. This online accessibility is somewhat unusual for a local insurance company, adding a convenient aspect to their claims process.

Average Claim Processing Time

Florida Peninsula Insurance Company aims to process claims efficiently. They promise to send a claims adjuster out within 72 hours of reporting a claim by phone. The company maintains an average claim processing time of 30 days, although this can vary depending on the type of claim and weather-related circumstances, which are not uncommon in Florida.

Florida Peninsula also has a network of water cleanup specialist vendors that can respond quickly to water claims, helping prevent further damage. This is particularly valuable in Florida, where water damage is a frequent occurrence.

Customer Feedback on Claim Resolutions and Payouts

Florida Peninsula Insurance Company has an A+ rating with the Better Business Bureau and is accredited by the BBB. While they have received a total of 25 complaints in the past three years, six of those have been closed in the past 12 months. This suggests that they are responsive to customer concerns and work to resolve issues.

Additionally, the Florida Office of Insurance Regulation complaints database shows a total of 57 complaints against the company in the fourth quarter of 2016, which translates to one complaint for every 2084 policies in force. This ratio indicates a relatively low number of complaints in comparison to their policyholder base.

Digital and Technological Features of Florida Peninsula Insurance Company

Mobile App Features and Functionality

Florida Peninsula Insurance Company offers a mobile app that provides policyholders with convenient access to their insurance information and services.

While specific details about the app’s features and functionality are not provided in the content, having a mobile app suggests that customers can perform tasks like viewing policy details, making payments, and possibly even filing claims directly from their smartphones.

Online Account Management Capabilities

In addition to the mobile app, Florida Peninsula Insurance Company’s website offers online account management capabilities. Policyholders can log in to their accounts to access policy information, track claims, and pay bills online. This level of online access is somewhat unusual for a local insurance company, adding to the convenience of managing policies and claims digitally.

Digital Tools and Resources

While the content does not provide specific information about the digital tools and resources offered by Florida Peninsula Insurance Company, it mentions that the company’s website provides a customer portal with claims tracking, online bill pay, and more.

This suggests that they offer various digital resources to help policyholders manage their insurance needs efficiently through their website. These digital and technological features contribute to a more user-friendly and efficient experience for policyholders when interacting with Florida Peninsula Insurance Company.

The Bottom Line

Florida Peninsula is one of many young insurance companies in the Florida market offering property and casualty policies. Their product options are limited, and they do not offer opportunities for multi-policy discounts. This combined with a reputation that needs some attention thanks to many complaints with the state suggests looking elsewhere for better rates and customer service.

Florida Peninsula may be a good company to consider for those who have very simple insurance needs and are low-risk enough to qualify for good rates without extra discounts, however, such insurance customers are also likely to qualify for good rates at other, better-rated insurance companies as well.

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