Grange Insurance Review & Complaints: Auto, Home, Life, & Business Insurance (2024)

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Created to serve the needs of drivers in rural areas, Grange Insurance has grown over many decades to offer multiple personal and business insurance products across several states. Working with what they call the “Ease of Doing Business” model, they have become a popular regional insurance choice. Our Grange auto insurance review, in particular, will help detail why.

Grange Insurance products are sold through independent agents in the states they serve, providing personal and local service. The company’s website does not offer online quoting as an option. Since it’s recommended to review at least three insurance providers, see if other providers have lower rates by entering your ZIP code into our free quote comparison tool.

Grange Insurance History

Grange Insurance was founded in 1935 with rural drivers as their focus. In the wake of the Second World War, the company expanded its product offerings, adding home, life, and business insurance over the years. The company also expanded beyond Ohio, where they still have their headquarters in Columbus, to serve a total of 13 states today.

The Grange Mutual & Casualty Group is a group of several companies offering a variety of different products in the states they serve.

Products are available in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin. No longer only focusing on rural customers, Grange covers a wide customer base with all of the basics of personal policies as well as commercial coverage.

Read more: Best Ohio Home Insurance

Grange Insurance Products

Grange writes auto insurance, home insurance, and business insurance. The company offered life insurance, but it sold that part of the business in 2018 to Kansas City Life.

Auto Insurance With Grange Insurance

The company offers a solid auto insurance program that includes all of the basics as well as some vehicle coverage options and add-ons that are not always seen with smaller insurance companies. In addition to the common options such as rental reimbursement and towing & labor, it offers:

• Identity theft coverage
• Loan/lease gap coverage
• Insurance coverage for recorded music such as CDs
• Personal Auto Plus, a package endorsement that includes new car replacement, waiver of deductible, locksmith services, airbag replacement, and rental car loss of use in addition to several other features and benefits

Grange Insurance on Specialty Vehicles

Grange offers policies for a range of specialty vehicles. For example, Grange motorcycle insurance is available. Other policies can be purchased for:

• Boats
• RVs and travel trailers
• ATVs
• Snowmobiles
• Antique and classic cars
• Golf carts

Grange House Insurance

Grange homeowners insurance reviews find homeowners policies with all of the basics being offered as well as several extras that can be added on. Home insurance coverage includes structure replacement cost, personal property coverage, and liability, and there are both individual and package endorsements available.

Available individually are coverage options such as equipment breakdown, sewer and drain backup, assisted living coverage, and high-value item endorsements. Grange home insurance reviews note two levels of add-on packages.

Vantage Plus increases the replacement cost coverage for the dwelling itself and increases contents coverage with replacement cost. Additionally, it includes:

• Mortgage extra expense
• Refrigerated goods
• Lock replacement
• Building ordinance/law
• Personal injury liability
• Non-owned watercraft liability

Signature Home is the highest level of homeowners policy, with the highest limits for replacement cost on the structure as well as personal property. In addition to everything included in the Vantage package, it also adds:

• Collections and other high-value items
• Tree and plant coverage and debris removal
• Business property
• Additional Living Expenses
• Fire department charges and fire extinguisher recharge/replacement
• Coverage for trailers
• Fraud coverage for credit cards, bank transfers, and more

It also writes coverage for condo insurance as well as renters insurance coverage to cover personal property.

Grange Business Insurance

Business coverage provides comprehensive package protection for a variety of industries. Common industries Grange Insurance serves are contractors, distributors, and manufacturers.

Policies include:

• Commercial Liability
• Commercial Property & Auto
• Commercial Umbrella
• Commercial Package for Farm
• Cyber Coverage
• Employment Practices Liability Insurance (EPLI)
• Equipment Breakdown Coverage
• Worker’s Compensation Coverage
• Employee Benefits
• Farmowner’s package policies

Grange Insurance provides additional services for businesses, including premium auditing, a nurse triage program, and risk management consulting.

Grange Insurance Rates

Since online quoting is not available for this company, it is difficult to do a price comparison for Grange Insurance.

So for a Grange auto insurance quote, you would need to contact an independent agent. But as a regional insurer offering their policies through agents, it’s not likely Grange Insurance will be the least expensive insurance around.

As with most such companies, Grange Insurance relies on having good products and better service to put them ahead of companies with which they can’t compete in terms of price. Agent commissions generally raise rates, but the availability of personalized service is worth a little extra expense to some drivers.

Read more: How do insurance brokers and agents make money?

Grange Insurance Discounts

Grange Insurance offers a good list of common discounts, which can help offset its rates:

• Accident-free discount
• Advance quote discount
• Away at school discount
• Defensive driver discount
• Good student discount
• Legacy loyalty discount
• New beginnings discount
• New home buyer discount
• Multi-policy discount
• Paid-in-full discount
• Paperless discount
• Safety technology discount

Grange Insurance also offers a safe driving discount through its OnTrack app.

As with other car insurance companies, Grange Insurance tracks your driving behavior through an app on your smartphone. The app collects data for 90 days on how much you drive, how you drive, when you drive, and the type of roads you drive on, calculating a total score of up to 100.

Read more: Usage-Based Car Insurance: What to Know & How to Save

When you renew your policy, you earn a discount based on your score. That discount can be up to 25%. You earn a 10% discount just for enrolling in OnTrack. And unlike with some other insurance companies, you won’t be penalized for a lower score.

Grange Insurance Rating

Grange Insurance Claims Review

Ease of Filing a Claim

Grange Insurance offers multiple convenient methods for filing a claim. Customers can file claims online through the customer portal, over the phone via the 24-hour reporting system, or through their local agent. The availability of these options makes the claims process simple and easily accessible for policyholders.

Average Claim Processing Time

While specific information about the average claim processing time is not provided, Grange Insurance’s use of a network of preferred repair shops can help expedite the repair and claims process. These preferred shops offer a lifetime guarantee on repairs, ensuring that customers’ vehicles are repaired efficiently.

Customer Feedback on Claim Resolutions and Payouts

As far as Grange Insurance reviews, the company has an A+ rating with BBB and a relatively low number of consumer complaints, which is a positive indicator of its claim resolution process. While there are some scattered negative reviews related to claims service, the overall feedback from customers appears to be satisfactory.

Features of Grange Insurance’s Digital and Technology

Mobile App Features and Functionality

In addition to the OnTrack safe driving discount program, Grange Insurance has a mobile app in which you can access your ID cards, pay your bill, view your policy documents, and use roadside assistance — in which you can monitor your tow truck’s route to know exactly when help will arrive.

Online Account Management Capabilities

Grange Insurance’s mobile app makes it easy for policyholders to access and manage their insurance policies online. They can take care of payments and make changes regarding their billing.

Digital Tools and Resources

Thanks to its availability of one account management and the option to file claims online, Grange Insurance provides digital tools to assist customers in managing their insurance needs efficiently.

Grange Insurance Review: The Bottom Line

Grange Insurance has a standard lineup of products and offers a lot of features and services that are less common in regional insurance companies, putting them in line with some large national insurers.

You can find the cheapest insurance coverage tailored to your needs by entering your ZIP code.