Granwest Insurance Review & Complaints: Property & Casualty Insurance (2023)

A subsidiary of Grange Insurance Association, Granwest Property & Casualty is a property & casualty insurer offering auto insurance to drivers in the state of Washington. Granwest is part of a group of companies that traces its roots back more than a hundred years.

Our Granwest Property & Casualty review will cover all of the policy options from this company to help you compare car insurance. We’ll look at Granwest Property & Casualty rates and how you can get Granwest Property & Casualty car insurance quotes.

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What is there to know about Granwest Property & Casualty?

Granwest’s parent company, Grange Insurance Association, began as a fire insurance company in White Salmon, Washington, founded by the Washington State Grange. In 1933, a headquarters was established in Seattle, and in 1944 the company wrote its first auto insurance policy. It was also that year that a new name was chosen: Grange Insurance Association.

The company expanded to serve multiple states, covering Oregon, California, Colorado, Idaho, and Wyoming. Expansion included multiple subsidiaries, one of which was Rocky Mountain Property & Casualty, founded in 1959. It was this subsidiary that became Granwest Property & Casualty in a 2016 rebranding.

While Grange Insurance Association covers several states, currently the Granwest auto program is only offered in Washington State. Products are available through local independent agents.

What auto insurance options does Granwest offer?

Granwest offers a relatively standard auto insurance policy, with a few standard features that are often options elsewhere. Towing and roadside assistance, for example, are listed as included in a standard policy. Rental reimbursement is also listed as included with a full coverage policy.

In addition to all of the standard coverage and a few less than standard benefits, Granwest also has the option available to add additional coverage. This includes coverage for trailers and recreational vehicles, custom equipment, and auto loan/lease gap protection.

The limited information on the website doesn’t include much on the specifics of coverage, nor on available discounts. If a driver is seriously considering Granwest, they may have to get in touch with a live agent.

What are Granwest rates?

Granwest policies are sold through agents, and only an agent can provide a rate quote. The company’s website does not offer an online quoting option nor is there a form to request a quote, although the website will direct you to find your local agent.

This lack of online quoting is common for a small, regional insurance company. As a general rule, we would not expect this type of company to compete on rates with major insurers, particularly direct-buy companies. Smaller companies instead focus on added value, such as the included options seen here.

Process for Filing Insurance Claims at Granwest

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Granwest Insurance offers multiple options for filing a claim. They provide an online auto claim reporting feature through the Grange Insurance Association’s main website. Customers can fill out a basic claims form online to initiate the claims process. For immediate assistance, they also have a toll-free 24/7 claims line.

The claims process aims to be efficient and customer-friendly, with a promise of a callback within 24 hours, except on weekends.

Average Claim Processing Time

The exact processing time for Granwest Insurance claims may vary depending on the specific details of the claim. However, the company is committed to providing timely assistance to their customers and strives to respond within 24 hours, excluding weekends, after a claim is initiated online.

Customer Feedback on Claim Resolutions and Payouts

As of the time of this review, there isn’t a substantial amount of customer feedback available specifically for Granwest Property & Casualty. Most reviews seem to be related to their parent company, Grange Insurance Association.

The parent company has an A+ rating with the Better Business Bureau (BBB) and only has four complaints on file in the past three years. However, it’s important to note that this information is for the parent company, and there may be limited feedback directly related to Granwest.

Online reviews for Granwest are limited in number, and while there are some positive experiences, there are also negative ones. It’s essential for potential customers to research and consider customer feedback when making insurance decisions.

Digital and Technological Features of Granwest Insurance

Mobile App Features and Functionality

The review does not provide specific details about Granwest Insurance’s mobile app features and functionality. Therefore, it’s advisable for customers to check the official Granwest website or contact the company directly to gather information about their mobile app offerings.

Online Account Management Capabilities

Similarly, the review does not elaborate on Granwest’s online account management capabilities. Customers interested in online account management options should visit the company’s official website or contact Granwest Insurance for detailed information regarding their online account services.

Digital Tools and Resources

The review does not provide information about Granwest’s digital tools and resources. Customers seeking information about any digital tools, resources, or online services offered by Granwest should visit the company’s website or reach out to them for specific details.

Granwest Property & Casualty: The Bottom Line

Granwest has a long history, but a recent rebranding causes some confusion when it comes to a clear picture of their reputation. The limited information available on products and services makes it unlikely that many new policyholders come in via an Internet search; this company is likely to appeal to those who take the advice and assistance of a local independent agent already. While there are no red flags here, there also is not enough information to recommend this company to a potential customer at this time.

Now that we’ve covered all the details on Granwest Property & Casualty, compare car insurance rates for free. Just enter your ZIP code to begin. Comparison shopping can lead to affordable insurance, though you will want to pay close attention to the ratings and reviews of each company you consider.