Horace Mann Insurance Review & Complaints: Auto, Home & Life Insurance (2023)

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Horace Mann is an insurance and financial services company that aims its products at the needs of educators and other school employees. They provide a range of personal insurance as well as savings and retirement products and several other services.

What is the Horace Mann Insurance Company?

Horace Mann was founded in 1945 by two Illinois teachers; the purpose of the new insurance company was to provide quality service and affordable auto insurance for educators. The company expanded both its geographical reach as well as its product lineup over the years, and also opened its doors to all school employees.

Named for the founder of modern public education, the insurance company aims many of its services at the needs of teachers, including things like student loan assistance and assistance with classroom funding. Workshops and other financial planning services are also available.

Insurance products include auto, home insurance, life insurance, and supplemental products, with annuities and IRAs among the financial products.

Products are sold through agents, who are often former educators. The company’s headquarters is in Springfield, Illinois, with agencies and offices throughout the country.

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What products are offered?

Horace Mann offers the big three in personal insurance – auto, home, and life, along with a few other options and several financial products.

Auto Insurance

Horace Mann’s auto insurance program offers all of the basics of coverage options including legally required coverage like comprehensive coverage, collision coverage, roadside assistance, and rental reimbursement.

The Educator Advantage package is also included in every insurance policy sold to a teacher at no additional charge. This includes a number of benefits:

• Increased roadside assistance coverage (if this option is added to the base policy)
• Waiver or reduction of the deductible on vandalism that occurs on or near school property or at a school-sponsored event
• New car replacement
• $1,000 in pet coverage
• Liability coverage for transportation of students in the insured vehicle

Discounts for teachers on the auto policy include an educator discount for teachers and administrators, association discount for members of certain educational associations, and a payroll deduction discount. There are also standard discounts like multi-policy.

Home Insurance

The home insurance package policy is basic, covering the dwelling and other structures, personal property, liability, and loss of use. Extra coverage can be added on to customize the policy, including:

• Refrigerated goods
• Scheduled personal property
• Replacement cost on personal property
• Identity theft

There is an Educator Advantage endorsement for this policy as well, covering money or goods for a school-sponsored event against theft, lock replacement and re-keying, and a deductible waiver on claims for items stolen during a school-sponsored event away from home.

The discounts are similar to those found with other policies; new construction, protective devices, and auto/home among them. There is also a loyalty discount for those moving from a renter’s policy to a homeowner’s policy with the company.

The company’s renter’s policy is as standard as the homeowners, covering personal property, liability, and loss of use.

Life and Disability Insurance

The company has several life insurance options available including term life insurance, universal life insurance, and whole life insurance.

The site does not offer details on the policies, just general overviews of the type of insurance and how it works. Visitors are directed to contact an agent for more information.

Disability insurance is also available, but as the life policies, details are not available.

Financial Products

The company offers a range of financial products and financial services aimed mainly at retirement savings, but also college savings. These include:

• 529 College Savings
• Investment Management Services
• Stocks
• Annuities
• Traditional and Roth IRA
• Horace Mann Educator Advantage IRA
• 403(b) and 457(b) savings plans

Are the company’s rates reasonable?

Online quoting is not offered by the company, and rates are only available through an agent. An agent locator is found on the website that helps visitors to find a local source for rate information.

Since the insurer serves only a specific market, it is not surprising that the offer quotes only through agents.

In searches of the California Department of Insurance sample rate database, the company frequently appears among the lowest price for car insurance. We ran a sample through that system for this review and found Horace Mann to be the third least expensive option for standard coverage.

Procedures for Horace Mann Insurance Claims

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps).

Horace Mann Insurance offers multiple options for filing claims. Policyholders can report claims 24/7 through a toll-free number, which is the same for life, auto, or home insurance claims. There is also a separate number for glass-only claims and disability claims.

Additionally, the company provides an online claims filing option, accessible through the insured’s web account. However, it’s worth noting that while there is a mobile app available, it does not appear to have a claim filing function.

Average Claim Processing Time.

The article does not provide specific information about the average claim processing time for Horace Mann Insurance. This information may be available directly from the company or through customer reviews.

Customer Feedback on Claim Resolutions and Payouts.

The article mentions that Horace Mann Insurance has an A+ rating with the Better Business Bureau (BBB) and a total of 19 complaints on file in the past three years. There are also 11 negative customer reviews on the website, with some customers expressing concerns about poor customer service and billing issues.

However, the article suggests that a lack of reviews on other insurance review sites may indicate a positive reputation since satisfied customers are less likely to leave reviews.

Horace Mann Insurance Digital and Technological Features

Mobile App Features and Functionality.

Horace Mann Insurance offers a mobile app, but the article does not provide detailed information about its features and functionality. Policyholders may want to explore the app directly through their respective app stores to assess its capabilities.

Online Account Management Capabilities.

The article mentions that policyholders can log into their web accounts to access online claims filing. However, it does not provide comprehensive information about other online account management capabilities, such as policy management, bill payment, or document access. Policyholders should check the company’s official website or contact customer service for specific details.

Digital Tools and Resources.

The article does not delve into specific digital tools and resources offered by Horace Mann Insurance. To learn more about the digital resources available, policyholders should visit the company’s official website, where they can typically find educational materials, policy documents, and additional information related to their insurance coverage.

What’s the bottom line?

Horace Mann has a good reputation and appears to have low rates, at least based on the information we were able to find. They are well worth a look for those who are school employees and are seeking a company aimed at the needs of educators. Products are basic but solid and should meet the needs of most customers, with added benefits for teachers.

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