Indiana Farmers Mutual Insurance Review & Complaints: Auto, Home, Farm & Business Insurance (2024)

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In business for more than 140 years, Indiana Farmers Mutual is a homegrown company with deep roots in its home state. They offer a basic lineup of personal and commercial insurance policies to customers across the state of Indiana.

About Indiana Farmers Mutual

Indiana Farmers Mutual has a history much like many similar companies; it was founded to protect local farmers in 1877. The company expanded into auto insurance, home insurance, and business insurance over the years, and now serves the entire state from its headquarters in Indianapolis. The company has announced plans to expand into Illinois in 2019, marking its first excursion beyond their home state.

Indiana Farmers still operates as a mutual insurance company, meaning it is not owned by shareholders but by the policyholders.

Indiana Farmers Mutual has a very famous mascot in Garfield the cat; the orange feline (who calls Indiana home as well) became a part of their marketing in 2013 and is used in print and television commercials. The move was made to help the company stand out from the many insurers with similar names. In 2015 Indiana Farmers Mutual signed a deal for the naming rights to the Indiana State Fair Coliseum.

Personal auto and commercial insurance products are sold through independent agents across the state.

Indiana Farmers Mutual Insurance Products

There are four main lines of insurance coverage offered by Indiana Farmers Mutual. These are auto, home, business, and of course farm insurance – their original product.

Auto Insurance Coverage

The Indiana Farmers Mutual auto policy offers all of the basics along with some common add-on options. These include; new car replacement coverage, gap insurance, roadside assistance coverage, and rental car coverage.

There is a wide range of auto insurance discounts available as well. The types of coverage options can include; a safe driver discount, a good student discount for drivers with a B average or above, and multi-policy discounts across all of Indiana Farmers’ product lines.

Home Insurance

Like the auto program, Indiana Farmers Mutual offers a standard home insurance program that covers the structure, personal property, and liability. This basic policy can be customized with options that include; water & sewer backup, refrigerated goods coverage, lock and garage door replacement, and false alarm response fees.

Indiana Farmers also has a good list of discounts on their home insurance policies, including bundling of home and auto, claim-free, loyalty, new home, and discounts for those over 50 and empty nesters as well.

In addition to homeowner’s insurance, Indiana Farmers has policies for renters as well.

Business Insurance

There is a solid range of business insurance products available from Indiana Farmers that can cover just about any need. These include:

• Business owners package policy
• Commercial auto
• Commercial package policy
• Workers Compensation
• Inland Marine
• Commercial Umbrella
• Individual business property and liability

Products can be customized with options specific to the business type, including specialized liability coverage.

Farmers Insurance

The farm insurance program is as comprehensive as we would expect from a company created to serve farmers.

The program covers the farm’s home – with a discount for new homes – as well as farm operations including equipment, livestock, and more. Each policy can be customized to provide the right coverage for the type and size of the farm being insured.

There is a discount available to hobby farms, and the farm policy can also be bundled with auto to get a lower rate.

Rates

It is surprising to see for a smaller, regional company, an online quoting system is provided. Quotes are offered through Hughes Insurance Group, a local insurance agency that partners with Indiana Farmers.

Although they only cover Indiana and are thus not comparable to our usual sample insurance rates, we attempted to run a quote. After going through the entire system and entering sample information, the quoting system returned an error message and we were unable to obtain a rate.

It is unclear whether this was due to the information we entered or an error within the system itself. We were instructed to contact an agent for further assistance. The end result is that we are unable to provide a sample rate for this company at the time of this review.

Indiana Farmers Mutual Insurance Claims Process

Ease of Filing a Claim

Indiana Farmers Mutual Insurance offers a straightforward and accessible claims process for its policyholders. You can file a claim through multiple channels, including online, over the phone, or through their mobile app. This flexibility allows you to choose the method that suits you best, making it convenient to report and manage your claims.

Average Claim Processing Time

While specific claim processing times may vary depending on the nature and complexity of the claim, Indiana Farmers Mutual Insurance is known for its efficient handling of claims. They aim to process claims promptly, ensuring that you receive the necessary assistance and compensation in a timely manner.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is essential when evaluating an insurance company’s claims process. Indiana Farmers Mutual Insurance has received positive reviews regarding their claim resolutions and payouts. Policyholders have expressed satisfaction with the company’s responsiveness and fair compensation for their claims, which reflects the insurer’s commitment to customer satisfaction.

Digital and Technological Aspects of Indiana Farmers Mutual Insurance

Mobile App Features and Functionality

Indiana Farmers Mutual Insurance offers a user-friendly mobile app that provides various features and functionalities to enhance your insurance experience. Through the app, you can access your policy information, report and track claims, make payments, and even receive important updates and alerts. It’s a convenient tool for managing your insurance needs on the go.

Online Account Management Capabilities

The insurer’s online account management capabilities empower policyholders to take control of their insurance policies. You can log in to your account on their website to view and update policy details, track claims, and access important documents. This online portal simplifies policy management, making it easy to make informed decisions about your coverage.

Digital Tools and Resources

Indiana Farmers Mutual Insurance provides a range of digital tools and resources to help policyholders make informed choices about their insurance. These resources may include educational materials, FAQs, and calculators to estimate coverage needs. By offering these digital tools, the company supports its customers in understanding their policies and making informed decisions.

These digital and technological features demonstrate Indiana Farmers Mutual Insurance’s commitment to leveraging technology to enhance the customer experience and simplify insurance-related tasks.

Ratings and Consumer Reviews

Indiana Farmers Mutual Insurance Company has an A+ rating with the Better Business Bureau (BBB), and there are no complaints on file in the past three years. They have been accredited since 1972.

There are 33 reviews on Google, with an overall star rating of 3.4. The reviews are mixed, with some complaints about difficulty with claims and others praising the claims and customer service. Overall the impression is of a friendly and helpful company; they take the time to respond to the reviews both positive and negative.

We did not find reviews of this company on any of the other common sites; overall the volume of complaints is low and we are left with a positive impression.

Read more: Indiana Farm Bureau Insurance Review & Complaints: Home, Auto & Life Insurance

Insurance Policy Claims

Indiana Farmers Mutual has a solid claim satisfaction rate with its claim center page. Their claims portal provides all of the information needed to get a claim started for any of the policies.

Claims can be reported online through a simple claims form located right on the main claims page.

There is also a list of phone numbers to get in touch with a claim representative – for emergency claims, auto glass claims, and regular non-emergency claims.

In addition to phone and online, a mailing address for filing a claim is also listed, and the claim forms can be downloaded from the same page.

The claim center page itself does not list any information with regards to the claims process or what can be expected; the FAQ section of the site, however, does answer a few basic questions. We were unable to find any indication that the company uses a preferred repair network on either page.

The Bottom Line

If you live in Indiana and have relatively straightforward insurance needs, Indiana Farmers Mutual may be a good pick. We weren’t able to check out their rates, but everything else about this company makes them appear worth the effort to get a quote. Their reputation is sold and they’ve been around a long time; if you like working with an agent and want to check out alternatives to the big, national insurance companies, put them on your list.