Investor’s Heritage Life Insurance Review & Complaints: Life Insurance (2023)

Investor’s Heritage Life Insurance Company is a Kentucky-based insurer focused on final expenses planning. They also offer traditional life insurance and annuity products.

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About Investor’s Heritage Life Insurance Company

Investor’s Heritage was founded in Lexington, Kentucky in 1960. Over the following decades, several subsidiaries were created to cover other geographical areas, all of which were eventually merged into the main company.

In 1963, Kentucky Investors, Inc. bought the majority of the shares in Investor’s Heritage, and three decades later completed the task, buying out the remaining stock in 1999. In 2009, the holding company’s name was changed to Investors Heritage Capital Corporation, which owns Investor’s Heritage Life Insurance Company as well as the investment arm, Investor’s Heritage Financial Services.

Today the company is licensed to do business in 30 states, and the headquarters are located in Frankfurt, Kentucky. The Life Insurance Company sells pre-need, final expense, and traditional life insurance, while annuities and other investment products are sold through the Financial Services Company. All products are available through local agents.

Investor’s Heritage Products

Investor’s Heritage sells a lineup of basic life insurance products, both for funeral insurance and general needs.

Pre-need Funeral Planning

The Legacy Gold plan is a pre-need life insurance plan that allows the policyholder to provide money in advance to pay funeral costs in the future. Investor’s Heritage works with funeral homes to allow the policyholder to make all final plans ahead of time, from cemetery plots and caskets to the funeral service itself. The costs are covered by the chosen plan.

Pre-need Funeral Planning is designed to provide a cost savings to the client in the form of a reduced funeral expense bill.

This product can be issued for ages 0-100 and offers coverage amounts from $500 up to $25,000. The Legacy Gold plan a simplified issue product, which means there are no medical exams required.

Final Expense Planning

The Heritage Final Expense 2 plan (HFE2) is a whole life insurance policy designed to leave enough money behind to handle funeral and other final expense costs. This plan differs from a pre-need plan in that the money is not specifically earmarked, and can be used by those left behind at their discretion.

This plan has an issue age of 0-80 years old with benefit amounts ranging from $2,000 to $25,000. For issue age over 65, the cap on death benefit is $15,000. Again, it is a simplified issue policy with no medical exam required.

As a whole life policy, the HFE2 includes a guaranteed death benefit as well as a cash accumulation account.

Whole Life

The HLW Choice Whole Life plan is a traditional whole life insurance policy with issue amounts of $25,000 and up, for those who want to leave a larger legacy. The issue age for this policy is from 0-80 with guaranteed death benefits, level premiums, and cash accumulation.

Several riders can be added to this plan, including additional term life insurance, accidental death benefits, a child rider, and more.

Youth Protector

Investor’s Heritage offers a juvenile life insurance policy called Heritage Youth Protector. This is a term life insurance policy with the option to convert to permanent life at age 25. The issue age for this product is 30 days to 21 years, with issue amounts ranging from $5,000 to $25,000.

Both guaranteed insurability and waiver of premium riders can be added to this product.

Credit Life

Heritage refers to their term life insurance product as Credit Life. This coverage is convertible to whole life and is offered as a single or joint product with the option of single or modal premiums. Both level and decreasing coverage options are offered.

Issue age is from 18 through 70, with benefits starting at $10,000.

Investments

Through the financial services branch of the company, Investor’s Heritage Financial Services Company, there is a wide range of products offered. These are issued by a different company and include annuities, mortgage protection, and even loans.

These are not listed on the Investor’s Heritage Life Insurance Company website, as they are provided by another company.

Investor’s Heritage Life Rates

It is not surprising that Investor’s Heritage does not offer an online quoting option. Insurers in the funeral planning market rarely offer this option as most of their business comes from agent solicitation. In the pre-need market, much of the marketing takes place directly through partner funeral homes.

We would not expect policies from this company to compete well in terms of monthly rates against larger insurance companies, nor are simplified issue products generally the cheapest in terms of premiums. As these products are often marketed to those with more limited options in terms of life insurance, they tend to be more expensive.

Investor’s Heritage Life Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Investor’s Heritage Life Insurance Company provides limited information on their website regarding the ease of filing a claim. While they do offer a toll-free phone number for claims, there is no mention of an online claims portal or a mobile app for claims processing. This lack of digital options may be a drawback for policyholders who prefer online convenience.

Average Claim Processing Time

Investor’s Heritage Life Insurance Company does not provide specific information about their average claim processing time on their website. Policyholders may need to contact the company directly to inquire about the typical timeline for claims processing.

Customer Feedback on Claim Resolutions and Payouts

Investor’s Heritage Life Insurance Company has limited customer feedback available online. However, the company does have an A+ rating with the Better Business Bureau (BBB), which suggests a positive track record in handling claims.

Additionally, there is only one complaint listed in the past three years on the BBB website, and it was closed within the past 12 months. While more customer reviews would provide a better understanding of claim resolutions and payouts, the company’s BBB rating is a positive indicator.

Digital and Technological Features of Investor’s Heritage Life

Mobile App Features and Functionality

Investor’s Heritage Life Insurance Company does not appear to offer a dedicated mobile app for policyholders based on the information provided on their website. This lack of a mobile app may limit the convenience of managing policies and filing claims on the go.

Online Account Management Capabilities

The company’s website does not provide detailed information about online account management capabilities. It is advisable for policyholders to contact the company directly to inquire about the extent of online account management features available.

Digital Tools and Resources

Investor’s Heritage Life Insurance Company’s website does not highlight specific digital tools or resources for policyholders. Policyholders seeking digital tools or educational resources may need to explore other options or reach out to the company for more information.

Investor’s Heritage Life Insurance Company Ratings and Consumer Reviews

Investor’s Heritage Life Insurance Company reviews are positive, and the company has an A+ rating with the Better Business Bureau (BBB). There is only one complaint listed in the past three years; that complaint was closed in the past 12 months.

We found very little else in the way of reviews for this company. Google has one review, oddly listing the company as Investor’s Heritage Printing, although the address matches the life insurance company and the listing is clearly for the insurance company. The single review has a 3-star rating but appears to be positive.

They do have an excellent financial rating. Their complaint index number is on par with other large insurance companies.

Investor’s Heritage Life Insurance Review: The Bottom Line

Investor’s Heritage is the type of company most people will encounter when working with an agent or a funeral home to provide funeral planning services. The information on their products is limited and rates are not available, but the products may appeal to those with specific needs. For those in search of traditional life insurance products, be sure to do your homework and compare rates and options before committing to one company.

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