MVP Healthcare Medicare Insurance Review & Complaints: Health Insurance (2023)

MVP Healthcare serves members in New York and Vermont, offering a range of health insurance options. They have a broad range of individual and family and group health plans, as well as Medicare Advantage plans available with HMO, PPO, and HMO-POS choices.

This MVP Healthcare Medicare review will cover everything you need to know to make an informed choice. We’ll provide plan information as well as MVP Healthcare Medicare quotes.

But before you read on and decide whether you want to buy MVP Healthcare Medicare insurance, compare some other options. Enter your ZIP code now for fast, free quotes.

What is MVP healthcare?

MVP Heath Care was founded in Schenectady, New York in 1982, where the company headquarters remain today. The company operates as a not-for-profit serving both New York and Vermont and has more than 700,000 members and 1,700 employees, which is pretty big for a regional healthcare company. Coverage is not available in all counties, although an expansion in 2018 added six new counties in New York and eight in Vermont.

MVP Heath Care writes major medical health plans for individuals as well as group plans for employee benefits. They offer several Medicare Advantage plans but do not write either Supplement or Part D plans. They do, however, have a Medicare Savings Account (MSA) available.

The company’s plans include access to a variety of local health systems with which MVP partners to provide care.

Are there any MVP Medicare plans?

Plan selection from MVP varies by county. For the purpose of this review, we selected the same county as the company’s headquarters, and those plans are listed below. Your choices may be different in other parts of the company’s coverage area.

MVP Healthcare Medicare Advantage

There are five MVP Healthcare Medicare Advantage plans available in our sample county. Two are PPO’s and three are HMO-POS plans. All the plans include Part D, dental, vision, and hearing coverage.

WellSelect is a PPO plan with no monthly cost above the regular Medicare premium. In-network primary care visits do not have a copay, and specialist visits have a $50 copay. The hospital copay is $385 a day for the first five days.

This plan includes Part D prescription drug coverage, with a $400 deductible that applies only to Tiers 3 and up. Tier 1 drugs have a $0 copay. The plan also includes dental and hearing benefits, but it does not offer coverage for eyewear.

The second PPO option is Medicare Wellselect Plus, which is similar but has a slightly higher specialist copay at $50. Hospital stays have a lower copay at $320 for the first five days. This was formerly known as the Gold PPO plan. This plan does not have a deductible for prescription drug coverage and starts at $0 for Tier 1 drugs. The plan includes dental and hearing but does not offer an eyewear allowance, like the other PPO plan.

MedicareSecure is an HMO-POS plan that also has a $0 copay for primary care visits. Specialist visits have a $0 copay and hospital stays have a $335 per day copay for the first five days. Part D coverage does not have a deductible and co-pays start at $0 for Tier 1 drugs.

As an HMO plan, out-of-network coverage is not offered except in emergencies. There is also a MedicareSecure Plus option.

Preferred Gold is an HMO-POS plan. It has no deductible for Part D, and again, Tier 1 starts at a $0 copay.

Primary care has a $0 copay for primary care. Specialist visits are $30 with, it and hospital stays are $325 a day for the first five days with Part D and $350 a day for the first five days without it. This plan includes dental, vision, and hearing as well.

MVP Healthcare Medicare MSA Plans

MVP offers the option of their SmartFund MSA plan, which is a high deductible Medicare Advantage Plan that uses a Medicare Savings Account to help pay for out of – pocket costs. Neither plan includes Part D coverage, but a rider can be added that adds dental, hearing, and vision, as well as the fitness plan.

Under this plan, MVP deposits $2,400 into an MSA on your behalf (you can add more). The plan then has an $8,000 deductible, towards which the deposited amount can be used. There is no out-of-pocket cost after that deductible is met.  These plans, can be purchased with an MVP medical plan, or separately.

Are MVP Healthcare Medicare rates reasonable?

MVP’s rates are made clear on the site – the ones we looked at are the numbers for the particular county we chose, so these will vary depending on where you live.

WellSelect is a $0 premium plan, meaning you pay nothing beyond your regular Medicare premiums. WellSelect Plus is $116/month.

SEcure came in at $40 a month, and Secure Plus at $90 a month. Preferred Gold rates are $140 a month.

The SmartFund plan does not have a monthly premium unless you choose to add the dental, vision, and hearing rider, which has a premium of $22 a month.

These rates are not comparable on a national level since the company only provides coverage in two states. As a result, we are unable to really speak to what kind of value they offer without comparison rates in those particular locations. There are, however, two $0 premium options, and monthly rates seem reasonable for the coverage they provide.

MONY Life Insurance Review & Complaints Claims Process

Ease of Filing a Claim

MONY Life Insurance provides multiple convenient channels for filing a claim, catering to various preferences. Customers have the option to file a claim online through the company’s official website, over the phone, or via dedicated mobile apps.

This ensures a seamless and user-friendly experience when initiating a claim, allowing policyholders to choose the method that best suits their needs and circumstances.

Average Claim Processing Time

The efficiency of claim processing is a critical aspect of any insurance provider. MONY Life Insurance strives to expedite the claims process, aiming for a reasonable and competitive claim processing time. The specific duration may vary based on the complexity and nature of the claim, but the company is committed to ensuring a timely and smooth resolution for its customers.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is invaluable for evaluating an insurance provider’s performance in claim resolutions and payouts. MONY Life Insurance values customer satisfaction and takes feedback seriously. Insights from customers help in continually improving the claims process, addressing any concerns, and enhancing transparency in payouts.

Understanding the experiences and opinions of policyholders assists in maintaining a high level of service quality and trust within the customer base.

MONY Life Insurance Review & Complaints Digital and Technological Features

Mobile App Features and Functionality

MONY Life Insurance offers a feature-rich mobile app that empowers policyholders with convenient access to their insurance information and services. The app is designed to provide functionalities such as policy management, claims filing, premium payments, policy updates, and more. The intuitive interface and user-friendly design make it easy for users to navigate and utilize the app effectively.

Online Account Management Capabilities

The online account management capabilities provided by MONY Life Insurance offer policyholders a centralized platform to manage their insurance policies. Through the company’s website, customers can access and update their policy details, view account statements, make premium payments, initiate claims, and communicate with customer support.

The seamless online experience contributes to efficient policy management and enhances customer satisfaction.

Digital Tools and Resources

In line with the evolving digital landscape, MONY Life Insurance provides a range of digital tools and resources to enhance the overall customer experience. These may include educational materials, financial calculators, policy comparison tools, and online assistance.

By leveraging digital technology, the company empowers policyholders with valuable insights and information, enabling them to make informed decisions regarding their insurance coverage and financial planning.

Are the ratings and consumer reviews positive?

MVP Healthcare has an A+ rating with the Better Business Bureau (BBB) with only six complaints on file in the past three years. They have five reviews on the file, with an overall one-star rating. Complaints focus on billing issues and claims problems.

The National Committee for Quality Assurance gives both MVP’s HMO and PPO plans an overall four-star rating out of a possible five. That is above average and a good rating for a Medicare Advantage company.

Medicare gives MVP’s Advantage plan a 4.5-star rating out of five for 2019, which is excellent.

There are 18 complaints about MVP on Pissed Consumer. Most of them are centered on claims being denied. For the size of this company, the number of complaints is really quite low.

Overall, we see a lot of positives about this company and not much in the negative.

MVP Healthcare Medicare: What’s the bottom line?

MVP Healthcare has some good plans available for Medicare Advantage customers, and that includes a $0 premium option. They rate well with consumer survey sources and have a low complaint volume for a solid reputation. If you are in their service area, they are well worth a look for your coverage needs.

You might have already found an affordable MVP Healthcare Medicare plan, but that doesn’t mean you shouldn’t shop around. Get free Medicare quotes to compare right now.