Omni Insurance Group Insurance Review & Complaints: Auto Insurance (2023)

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Omni Insurance Group is one of several insurance companies now operating under the name Good2Go Auto Insurance. The company specializes in bare minimum policies aimed mainly at the non-standard auto insurance market, and, if you’re thinking of locking in a Good2Go plan, it may benefit you to compare car insurance from multiple companies.

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What is Good2Go Auto Insurance?

Omni Auto Insurance Group was founded in Atlanta, Georgia in 1986, and operated under that name in the insurance industry as a subsidiary of American Independent Companies, Inc. for 30 years. In 2016, American Independent re-branded all of its insurance companies under a single name, Good2Go Auto Insurance. All the company links now redirect to the Good2Go page.

Good2Go Insurance sells basic auto insurance policies, advertising low down payments, and cheap rates for your coverage choices. They also specialize in insurance coverage for high-risk drivers and can cover drivers with problematic driving history and other issues. They focus on bare-bones, legal minimum coverage designed to get drivers what they need to be on the road legally. This is common for non-standard insurance companies catering to high-risk drivers, as it makes coverage more affordable.

Good2Go itself operates as an agency, referring customers to one of the American Independent companies for coverage. Where they do not write their own coverage, the company will refer out to another insurer with whom they have no direct affiliation.

Good2Go’s headquarters is located in Blue Bell, PA.

What types of auto insurance are offered?

Legal minimum policies are the main product offered by Good2Go insurance, although they do offer comprehensive coverage and collision coverage as options. These are generally aimed at those drivers needing to carry the coverage to meet financial requirements.

The website offers a general overview of auto insurance, but not much in the way of detail regarding their policies. That is because there likely not much detail to get into; they do not have a lot of extras or add-ons and mainly write policies that meet the state legal minimums.

There are some discounts available in terms of affordable Good2Go car insurance policies. Three driver discounts are listed: defensive driving course, good driver, and good student. Several policy discounts are also listed: homeownership, multi-vehicle, paid in full, and renewal discounts.

Are the company’s auto insurance rates competitive?

Good2Go insurance does have an online quoting system for its insurance options, but it requires personal contact information and the system would not accept our sample data to return an insurance quote.

It is likely that this company does have inexpensive rates since they mainly write legal minimum policies. High-risk insurance is always more expensive than that offered by standard companies, however, so this company’s rate will mainly be comparable to other non-standard insurance companies.

Can auto insurance claims be filed online?

If you have been involved in an auto accident or there is damage to your vehicle that you need to file a claim for, you must call the customer service number to begin the process. Currently, there is not an option to file the claim through a mobile app or online.

The toll-free claims line is only available during business hours, which are listed as Monday through Friday, 8:00 a.m. to 7:30 p.m. Eastern time. No after-hours or emergency lines are listed.

There is an email address as well as a fax and regular mailing address also listed for claims.

Beyond the basic contact information, the website offers no information on the claims process for this company.

Are the ratings and consumer reviews positive?

Omni Insurance Group still has an active Better Business Bureau (BBB) page, with an A+ rating and 34 complaints on file in the past three years. There are 11 customer reviews with a one-star rating overall.

The Good2Go BBB page has an A- rating. The 123 complaints filed against the business are listed as the reason for the lowered rating. 29 reviews have been left on this page, again with a one-star rating overall.

Good2Go does not feature in review rankings compiled by consumer reporting agencies such as J.D. Power or AM Best due to its size. Still, this does not mean that customers who want minimum limits coverage can’t find what they’re looking for at Good2Go.

Since insurance sold through Good2Go may be underwritten by any of the underlying companies or even outsourced to another company, the customer experience likely varies based on which of the subsidiary companies writes the policy.

What are Good2Go’s financial rating?

It has an A++ financial rating from AM Best, showing its ability to handle and pay out claims.

The Bottom Line

If you are having trouble obtaining insurance, Good2Go may be able to help you – but bear in mind they are offering very basic auto insurance policies. Standard drivers or those looking for a more comprehensive policy will do better elsewhere.

Although their specialty is the basics, you can opt for a higher level of coverage. Good2Go offers 24-hour towing and roadside assistance as an optional extra, available 365 days a year. You can also add collision comprehensive coverage to your policy.