Progressive Insurance Review & Complaints: Auto Insurance (2024)

Think of any type of vehicle – boats, RVs, motorcycles, travel trailers, commercial vehicles – and Progressive would most probably offer insurance coverage for that. Progressive is one of the largest auto insurance companies in America, though the provider does offer home & property insurance and other lines of insurance as well.

Progressive Auto Insurance was founded in 1937 but don’t let yourself into believing that their ways are old – they were the pioneers of drive-in claims offices and redefined the insurance shopping experience.

If you want to buy a Progressive policy, you can do so by phone, online, or through Progressive agents, and they claim to offer you a quote in just six minutes.

Progressive auto insurance also offers a range of discounts for safe driving, good grades, making full payments in advance, electronic payments, and more. On that note, their famous Progressive Snapshot (read our “Progressive Snapshot: Complete Guide & Review” and “Progressive Snapshot Insurance Review” for more information) program – which is basically pay-as-you-drive – rewards drivers for being safe on the road. Saving money for their customers is one of the ways that this auto insurance company has remained competitive all these years.

In this insurance company guide, we will cover everything from auto insurance rates to the ease of filing a claim at Progressive.

How are Progressive’s ratings?

What factors influenced you to buy car insurance coverage? Premium auto insurance rates, maybe?

As most consumers compare insurance companies on the basis of quotes being offered, the financial strength of insurers is almost always ignored in the purchasing decision.

Checking the financial ratings of your insurance company would help you to know how well-placed the insurer is in meeting its long-term insurance obligations.

To make it easier for consumers, independent financial rating agencies regularly assess the financial statements of insurance carriers for long-term business viability and utilize their in-house scale to assign a rating.

For Progressive auto insurance, we would look at the ratings assigned by three noteworthy agencies, i.e. A.M.Best, Moody’s, and Standard and Poor’s.

It’s important to check the ratings from multiple agencies as the criteria and scale vary widely.

How does A.M. Best rate the Progressive Insurance company?

A.M. Best reports the financial strength of insurance companies across the world with ratings issued to more than 3,500 companies in over 90 countries. For more than 100 years, A.M.Best has been the trusted source for ratings amongst consumers.

What’s the rating scale of A.M.Best?

Let’s look at what ratings are assigned to insurers and what those ratings mean.

A++ and A+ are assigned to companies with a superior ability to meet their future insurance obligations.

A and A- are assigned to companies with an excellent ability to meet their future insurance obligations.

B++ and B+ are assigned to companies with a good ability to meet their future insurance obligations.

Any rating below B+ (from B to D) means that the insurance company has a fair to poor ability to meet its contractual obligations. If you plan to buy from an insurer with a rating below B+, you should be prepared for the worst in the future.

In 2018, A.M.Best assigned a Financial Strength Rating (FSR) of “A+” to the Progressive Group, which means that the insurer has a superior ability to meet its future obligations.

How does Moody’s rate the Progressive Insurance company?

Moody’s Corporation is a leading business and financial services company with an exclusive focus on credit ratings through its subsidiary, Moody’s Investor Services.

The rating agent focuses on both the short-term and long-term ability of companies to meet their financial obligations. For the purpose of this guide, we will look at the rating scale of their long-term obligations only.

Aaa: Assigned to companies that are of the highest quality where the risk involved in a minimum

Aa: Assigned to companies that are considered high-quality with a low-level of credit risk

A: Assigned to companies that are upper-medium-grade with a low-level of credit risk

Baa: Assigned to companies of the medium-grade with a moderate level of credit risk

Ratings beyond Baa (from Ba to C) mean that there’s a high level of credit risk involved. Usually, you should stay away from companies that are assigned Caa, Ca, or C as these companies are either in default or are very close to a default.

Please note that Moody’s assigns numerical modifiers (1, 2, & 3) to all the rating classifications to indicate the ranking for the generic categories, wherein 1 is the highest.

Progressive was assigned a rating of “A2” by Moody’s indicating a strong ability to meet its contractual obligations

How does Standard and Poor’s rate the Progressive Insurance company?

Better known as S&P, Standard and Poor’s is a well-known index provider which also offers credit ratings for investments, companies, and countries.

For your understanding, we would explain the long-term credit rating scale of S&P.

AAA: Assigned to companies whose capacity to meet their financial obligations is extremely strong

AA: Assigned to companies whose capacity to meet their financial obligations is very strong

A: Assigned to companies whose capacity to meet its financial obligations is strong, however, it’s more prone to be affected by changes in the economic environment than the higher ratings

BBB: Assigned to companies who have an adequate capacity to meet their obligations

BB, B, CCC, CC, and C: These ratings signify that the obligations might be subject to significant speculations if the economic condition changes drastically, and the level of protection is quite low

S&P assigned a rating of “A” to the Progressive Corporation which means a stable credit outlook.

How does J.D. Power rate the Progressive Insurance company?

Financial ratings are vital to know if your insurance provider possesses the ability to settle your claims when required, but how do they actually serve customers when they are involved in an accident?

An insurer might have the financial strength to pay claims, but what leads to high customer satisfaction is their promptness in claims settlement after an accident is reported.

Is there a way to know whether customers are satisfied with Progressive auto insurance?

To start with, there’s the word-of-mouth way through which you can ask your colleagues or friends about their experience with Progressive. If you want more detailed research that’s backed by facts, you should review the surveys conducted by  J.D.Power.

J.D. Power’s annual U.S. Auto Claims Satisfaction Study analyses satisfaction amongst consumers on multiple factors which include Overall Satisfaction, First Notice of Loss, Estimation Process, Repair Process, Rental Experience, Claims Servicing, and Settlement.

For all these above-mentioned factors, Progressive was rated about average by customers during the survey. On the 1,000 point scale, Progressive scored 849.

How does the Better Business Bureau rate the company?

Registered as a non-profit organization, the Better Business Bureau (BBB) aims to promote ethical business practices and enhance trust in the marketplace. BBB uses specific criteria to rate businesses on their performance and reliability.

To rate these businesses, BBB assigns ratings in the range of A+ (highest) to F (lowest). Some companies are also assigned a No Rating (NR) because of a lack of information or a pending review.

Unlike other ratings agencies, BBB focuses on consumer complaint data to rate a business because of which they use factors like complaint volume, unanswered complaints, unresolved complaints, and delayed complaint resolution to calculate their rating.

BBB rated Progressive an A- for its failure to respond to two consumer complaints.

How does Consumer Reports rate the company?

Another famous nonprofit entity that helps consumers make an informed decision, Consumer Reports, conducts surveys to understand the satisfaction level of consumers with the claims process of different providers.

During the Consumer Reports’ 2017 Winter Survey, around 23,609 respondents were asked questions regarding their satisfaction level on several factors, including – ease of reaching an agent, simplicity of the process, promptness of response, damage amount, and much more.

Progressive scored 84 out of the 100-point scale, which indicates that consumers were highly satisfied with their claims process. For each of those factors, consumers rated Progressive ‘very good’.

How does Consumer Affairs rate the company?

If you need any help with your buying decisions, Consumer Affairs will provide you with well-researched guides. This web-based service publishes verified reviews and expert resources so that consumers can make an informed choice.

As per the positive reviews of Progressive, customers are satisfied with their fast claims settlement process and continue renewing their policy because of the low auto insurance rates.

The reviews also indicate that Progressive offers varied types of discounts, some of which are, discounts for students, good drivers, and automatic electronic payments.

Since their website shows verified reviews, it could be really helpful for consumers to know what to expect from an insurer and what can be problematic for them.

For instance, Progressive doesn’t offer discounts in all states, so you must check with them before buying a policy else you might end up paying a higher rate.

Problems aside, being a Progressive customer is associated with some of these benefits:

• Offers discounts to almost all drivers
• Outstanding customer service team
• Fast claims settlement process
• Provides add-ons like gap insurance and roadside assistance

What’s the history of the Progressive Corporation?

Progressive was conceptualized in the small village of Mayfield in Ohio by a group of young lawyers who saw a profitable business in the auto insurance industry.

Over 50 years back, Progressive introduced monthly installments for payment of premiums to reduce the burden on consumers that comes with full payment. You could say that lends credibility to their history of saving people money.

Over the years, Progressive has invested a lot of effort in improving its claims process.

• Progressive was the first insurer to introduce a drive-in service where motorists could go for a claim estimate during the 1940s.
• They were also the first ones to bring a 24/7 claims service to help consumers report accidents at any time in 1990.
• Four years later, the auto insurer added the Immediate Response® Vehicle, which took claims experts to wherever the customers needed them.
• They also have a concierge-level service for claims available to personal auto insurance consumers and small businesses.

With such a deep level of focus on improving the claims service, Progressive really stands out in the auto insurance industry amongst consumers.

In the year 1987, Progressive was listed on the New York Stock Exchange and trades under the PGR symbol. Today, the auto insurer is etched in the minds of consumers.

What’s the company’s market share?

In the auto insurance landscape, Progressive is a huge name. Let’s look at its market share now.

The market share of Progressive has increased over the three-year period from 2015 to 2017, as reported by the National Association of Insurance Commissioners.

In 2015, Progressive was the sixth-largest auto insurance provider in America, while in 2016 and 2017, it jumped up to the fifth rank.

Progressive’ market share of 4.31 percent might seem meager, however, the largest insurance company, State Farm, holds 10 percent of the market.

How can you buy an auto insurance policy from the insurer?

You can get a quote from Progressive either online, by phone, or from an independent insurance agent. The insurance agent network of Progressive includes more than 38,000 agents and brokers.

The auto insurer gained a lot of fame when it introduced the Name Your Price tool to get an online quote. The tool allows motorists to pay the price they are willing to pay for coverage and calculates their quote accordingly.

Though motorists can name their price, the tool usually reduces coverage and increases deductibles to match the price. At times, you might get a quote within your budget through discounts that are applied throughout the process. Make sure you select the correct insurance coverage option based on your needs.

Are there Progressive auto insurance commercials?

Usually, buying insurance isn’t as fun as other shopping experiences. Because, let’s face the truth – insurance is a service that may or may not reap any benefits for you in the future, unless you get involved in an accident.

By understanding this mindset of consumers, Progressive ideated the superstore concept for insurance solutions in its ads wherein it boxed auto, home, and other coverages to show neat shelves that people can buy from.

Progressive’s brand icon – Flo – is still fondly remembered and adored by consumers across the country after 10 years of its launch. Flo is someone who made the insurance shopping experience desirable for people.

Flo is not only used in TV commercials but also on Facebook and Twitter campaigns where people engage with the brand in huge numbers. If you browse through the YouTube channel, of Progressive, the first thing that you will notice on the page is their mascot, Flo.

With its ad commercials, Progressive always manages to make a connection with consumers by talking about the new happenings in the world around us.

How is the company involved with community service?

Progressive actively designs programs and encourages its employees to participate in volunteer opportunities at their local community. To make it easier for employees to get volunteer opportunities, they have started The Progressive Insurance Foundation.

Through their STEM Progress Program, they also introduce concepts and skills that would help young people become market-ready in local schools.

Specific social responsibility acts undertaken by Progressive:

• During the 2017 Atlantic hurricane season, Progressive not only responded promptly to claim requests from people who lost their belongings but also encouraged their employees to help colleagues who were affected by the damage.
• Through its Keys to Progress program, Progressive organizes a one-day giveaway event around the country where refurbished vehicles are donated to veterans who are facing hardships in life.

What’s the future outlook of the company?

In the last three years, Progressive has registered a growth in its revenues, market share, and direct written premiums.

On average, Progressive has been able to consistently increase its earnings in the last five years. With its specific focus on auto insurance, Progressive is well-placed in the insurance industry.

In addition, the insurer invests in using the latest technology to make payments & claims reporting simpler for consumers and keeps the brand identity intact with its Flo commercials.

What’s the average age of employees?

The median age of employees at Progressive is 34 and the average tenure is 4.7 years.

How do employees feel about the experience?

Around 91 percent of employees find the work environment at Progressive great. The satisfaction of employees at Progressive is also evident from the fact that it featured on the ‘Fortune 100 Best Companies to Work For’ in 2018 and 2019.

Some of the reasons that make employees content at Progressive are – the welcoming environment for new employees, honest and ethical management, adequate resources, and the number of responsibilities assigned.

How cheap are Progressive auto insurance rates?

One thing that Progressive is famous for is the variety of discounts it offers. Who else offers discounts if you pay the full amount in advance or set up a monthly electronic payment?

Though Progressive wouldn’t always offer you the cheapest auto insurance rates across all the states, it’s highly transparent with the discounts it offers. You can also use their online tool to find a policy suitable for your needs at a price that fits your budget.

Let’s look at their auto insurance rates and compare it with other insurers.

What are car insurance rates by state?

For your auto insurance rate research, we have collated data of the average annual premiums charged by Progressive and nine other leading providers in all the states. You can see the rates in your state and assess how much the auto insurance rates deviate from the overall average across providers.

Top Providers Average Monthly Premiums Compared by State

In Delaware, North Carolina, New Jersey, the rate charged by Progressive is significantly lower than the state average. If you’re in Michigan, you would save a lot in auto insurance premiums as the rate for Progressive is almost $5,000 lower than the average of $10,499.

What are car insurance rates by provider?

Everyone compares auto insurance rates across different providers before making the buying decision. It goes without saying that you must consider other factors apart from the price and what each insurer offers for the rate they are charging.

For instance, a particular insurance provider might offer great auto insurance rates for above 30-year-old motorists but charges exorbitant auto insurance rates for teenagers. In this situation, if you have to add a child to your policy, the total premiums might shoot through the roof.

While selecting a provider, you must see the quotes in light of your specific needs, rather than going for the cheapest provider at the moment.

Average Full Coverage Monthly Car Insurance Rates by Age, Gender and Marital Status

As illustrated in the table, Progressive wouldn’t be a cheap option for single 17-year-old motorists. For married 35 and 60-year-olds, Progressive offers competitive rates which can be used as a basis to start your research for the best provider.

What are car insurance rates by annual mileage?

Your annual mileage also impacts your premium auto insurance rates and different auto insurers make their own calculations to offer discounts for low annual mileage.

Average Monthly Car Insurance Rates by Commute Length

Insurance agents usually ask for an estimate of how many miles you drive on an average so that they can account for discounts if any. As per the national average, there’s a slight difference in the premium auto insurance rates between those who drive 10 miles/day and 25 miles/day.

What are car insurance rates by coverage level?

When motorists buy the state minimum insurance, they can get a cheap quote. However, low coverage isn’t sufficient if you’re involved in a massive accident. Avoiding optional coverage, such as rental car reimbursement, is another way that people keep their rates down.

Still, if you are on a budget, you have the option to lower your coverage level. Do remember that your personal assets might be at risk if your policy doesn’t have coverage to pay-off damages in an accident.

Monthly Car Insurance Rates by Coverage Level for the Top Companies

What are car insurance rates by credit history?

Credit scores determine your ability to meet your future payment obligations and a poor credit score doesn’t portray a profitable picture for insurance companies.

If you have defaulted on payments earlier, auto insurers would raise your premium auto insurance rates to cover any losses that may arise in the future due to non-payment of premiums.

Average Annual Car Insurance Rates by Credit History

Most auto insurers are charging higher premiums from those who have a poor credit record so you can compare auto insurance rates amongst insurers who don’t penalize significantly on the basis of credit score.

What are car insurance rates by driving record?

Since car insurance exists as a product to protect people from risky drivers, your driving record is a major factor in determining your auto insurance rates. Depending on the type of record on your driving history, premium rates are calculated.

Average Monthly Car Insurance Rates by Driving Record

What do I need to know about auto insurance coverage?

Most car accidents happen because of an error in judgment or reasons out of motorists ‘ control that might lead to medical injuries and property damage.

Which party pays for these damages in an accident?

What happens if you’re hit by a motorist who is uninsured/underinsured?

Does your basic coverage pay for damage to the car from a flood?

Due to the multiple factors involved, car insurers understand the different scenarios that car owners might have to face while driving. These scenarios are grouped together to offer varied types of coverage that suit the specific situation of a motorist.

Let’s see these groups for insurance coverage and what types of insurance Progressive offers.

Read more: Does my car insurance cover damage caused by a flood or hurricane?

What about injuries and damage you cause to others?

When you go out to buy auto insurance, liability coverage is the basic minimum that you must include in your policy. That’s not just something good to have but is mandated by the state laws.

If you’re the at-fault party in an accident, your liability coverage pays for the injuries and damages sustained by the third party.

Usually, liability covers bodily injury and property damage.

• Bodily Injury Liability: Covers medical expenses and lost wages from an accident for all the parties injured by you.
• Property Damage Liability: Covers damage of the car hit by you.

What about injuries and damages sustained by you?

If you just buy the minimum state-mandated liability car insurance, your injuries or damages wouldn’t be covered. For that, you will have to consider buying other coverage options.

• Medical Payments: When you sustain injuries in an accident, your medical payment’s coverage would pay for the expenses, irrespective of fault.
• Comprehensive Coverage: This covers damage to your vehicle from fire, theft, vandalism, hurricanes, or factors beyond your control.
• Collision Coverage: In accidents, you end up hitting either another car or an object, which results in damage to your car as well. Collision covers the cost of repair or replacement of your car.
• Uninsured/Underinsured Coverage: Every motorist doesn’t buy coverage (despite the law), hence you must protect yourself by buying uninsured coverage that would pay for damages if you’re hit by an uninsured motorist.

Read more:

• Does my car insurance cover damage to my car if I hit a parked car?
• How does the car insurance claims process differ for uninsured/underinsured motorist coverage with Progressive?

Does Progressive Insurance offer a multiple policy discount?

Everyone is trying to find ways to reduce their auto insurance premiums.

One sure – shot trick to getting a multi – policy discount from Progressive is – bundling. When you buy more than one policy from Progressive, they offer bundling discounts.

Buying auto and homeowner’s insurance together is quite common, but Progressive encourages people to try bundling auto and motorcycle, homeowners and RV, auto and boat, etc.

As per a survey of new policyholders in 2017, motorists saved around $1,029 annually when they bought auto and home insurance through Progressive.

You can use any combination of more than one policy to get discounts at Progressive. However, these bundling discounts aren’t available in all states.

What if you already have an auto insurance policy with Progressive and want to buy a homeowner’s policy?

Progressive makes bundling very simple for motorists and allows them to bundle policies anytime during the policy period. If you have an existing policy with them, you can certainly add a new policy and enjoy discounts on your current coverage.

Where does Progressive Insurance operate?

Progressive operates in all 50 states of the US and the District of Columbia.

Remember that the discounts and auto insurance rates at Progressive vary across states and certain offers aren’t available in some states.

What additional options does Progressive Insurance offer?

Though Progressive is famous for auto insurance mainly, they also provide other additional coverage options such as ridesharing, life, health, pet insurance, etc.

These additional options might save you some money or protect you from certain risks that you face in day-to-day life.

Pay-as-you-drive or Usage-based insurance: When your rates are determined by your driving behavior, it’s known as usage-based insurance.

How exactly does Progressive check your driving behavior?

Under their Snapshot program, Progressive tracks your driving pattern through a mobile app or a plug-in device. After installing either, you need to drive for six months during which your braking habits, speed limits, mileage driven, etc. are tracked.

You can check the progress on your mobile app or online to see whether you qualify for a discount or not. Be aware that risky driving behavior can raise your rates.

On program sign-up, motorists get an average discount of $26. After the program completion (usually six months), motorists usually save around $145.

Please note, usage-based discounts aren’t available in Alaska, California, Hawaii, North Carolina, and New York.

Progressive also suggests driving behavior that can save you money under the program:

• Avoid hard braking and acceleration
• Limit driving between 12 a.m.-4 a.m.
• Clock low mileage overall
• Stay away from your phone while driving

Does Progressive Insurance offer ridesharing coverage?

With the ever-rising proliferation of ridesharing services across America, state legislators have realized the need for special insurance coverage to protect the riders.

We are talking about Uber and Lyft.

Did you know that state laws mandate ridesharing companies to provide insurance coverage on these vehicles?

Around 46 states and territories in the US have laws pertaining to insurance coverage to protect riders between the time they are picked up and dropped-off. These laws also aim to cover any damage to property or personal injuries to anyone while the driver is reaching the pick-up point.

At Progressive, auto drivers get two options for ridesharing coverage:

• Personal auto policy endorsement: Progressive offers the option to include a ridesharing endorsement in the personal auto policy.
• Commercial for-hire livery policy: Available in 38 states, the for-hire livery policy is more expensive than the ridesharing endorsement, but it covers the vehicle for both personal and commercial use.

Does the company offer insurance for commercial vehicles?

Progressive provides insurance coverage for commercial autos as well as business owners.

Under commercial auto insurance, cars, trucks, vans, etc. are covered for liability and physical damage expenses. Progressive customizes commercial auto policies to meet the needs of all types of businesses, taking into account seasonal changes.

What auto policy discounts are offered?

Progressive is known to offer a variety of discounts that can be availed by all kinds of motorists. Also, if you keep renewing your policy with Progressive consecutively for a couple of years, they might not even raise your premium rates after an accident (read our “What is the process for renewing my car insurance policy?” for more information).

Want to know how much you can save with Progressive?

• Multi-Policy Discount: When you buy two or more policies with Progressive, you will get a discounted rate on one of those policies. Bonus news for those who plan to buy both auto and home insurance in the near future – Progressive offers discounts on both if you bundle these two policies.

On average, you can expect to save 5 percent through bundling.

• Snapshot Progam: This is simple – drive safely and get discounts. Motorists have saved $130 on average with this program.
• Safe Driver Discount: Progressive is massive on promoting safe driving behavior and if you don’t have any accidents or violations in your record in the last three years, you can get discounts.

In 2016, motorists paid 31 percent less for coverage from Progressive than those who were involved in accidents or violated the traffic rules.

• Multi-Car Discount: Insuring multiple cars with Progressive can also save you around 10 percent on premium rates. As long as the cars are parked at your address, you can add as many cars to the policy as you want.
• Homeowner: When someone owns a home, they’re considered more responsible and stable, hence the discounts. You can save nearly 10 percent if you own a home, even if it’s not insured with Progressive.
• Electronic Signatures: Signing your documents online can get you discounts of around 8 percent.
• Get Online Auto Insurance Quotes: This is the easiest of all, just get a quote online to save around 7 percent. Even when you involve a Progressive agent after getting a quote, your discount would still be applicable.
• Paperless Transactions: Being environment-friendly can also save you some money, just order your statements and documents by e-mail.
• Continuous Insurance: Discounts for longevity depends on the number of years you were continuously insured. Progressive would offer discounts irrespective of whoever you were insured with.
• Teen Driver: Adding teen drivers to your policy can dwindle your monthly budget, however, with Progressive, you can get some discounts for teen drivers.
• Good Student Discount: Getting good grades in school has its benefits. If you add a student who has maintained a grade of B or above, you can get discounts.
• Pay in Full and Automatic Payments: Progressive offers discounts if you pay the six-months premium in advance or set-up automatic monthly payments from your checking account. Nothing can get better than this.

Apart from these discounts, you are also protected from rate hikes if you’re involved in an accident where the claim amount is less than $500.

Long-term Progressive customers – more than five years – wouldn’t be penalized with a rate hike if they are involved in an accident, provided they don’t have any accident record in the past three years.

Simplified Claim Process at Progressive

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Progressive takes pride in its commitment to customer convenience. You can file a claim online through their user-friendly website, over the phone via their 24/7 claims reporting service, or by utilizing their mobile apps. This multi-channel approach allows you to choose the method that suits you best, ensuring a hassle-free claim submission process.

Average Claim Processing Time

Progressive understands that time is of the essence when it comes to insurance claims. They strive to process claims promptly, reducing the waiting period for policyholders. The average claim processing time at Progressive is a crucial factor that enhances the overall customer experience.

Customer Feedback on Claim Resolutions and Payouts

Progressive values customer feedback and continuously strives to improve its claim resolutions and payout processes. With approximately 60 percent of respondents in a U.S. News & World Report study expressing satisfaction with the ease of filing a claim, Progressive aims to maintain a high level of customer satisfaction through efficient and fair claim resolutions.

Explore Progressive’s Digital and Technological Features

Mobile App Features and Functionality

Progressive’s mobile app is a powerful tool that provides policyholders with various features and functionalities. From viewing coverage details and policy information to making claims, paying bills, and contacting agents or claims representatives, the mobile app offers a comprehensive and user-friendly experience.

Additionally, it supports claims by allowing users to submit photos directly from their devices, streamlining the claims process.

Online Account Management Capabilities

Managing your insurance policy has never been easier with Progressive’s online account management capabilities. The website offers a seamless user experience, allowing you to access products, quotes, claims, and important contact information.

Progressive prioritizes simplicity in its website design, making it easy for customers to find the information they need without distractions like sliders or aggressive banners.

Digital Tools and Resources

Progressive goes the extra mile to educate its customers through a dedicated section called Progressive Answers. Here, you can find in-depth guides on insurance topics, empowering you to make informed decisions about your coverage.

These digital tools and resources are designed to enhance your understanding of insurance and ensure you have the knowledge needed to choose the right policy.

Read more: Will my insurance premium increase if I file a car insurance claim with Progressive?

How do you get a quote online for customized coverage with Progressive Insurance?

Progressive offers discounts if you get an auto insurance quote line – and, that’s why this feature is quite popular amongst motorists.

If you need an auto insurance quote, you can simply visit their website which is quite informative and user-friendly. From there, you will be asked a set of questions that would help them calculate your rates.

Once you enter details about your address, you will be asked about the type of vehicle you drive.

Apart from the make and model of the car, you will also be asked about the use of your car, whether you own it or lease it, and what type of security alarm is installed.

Your marital status, driving history, records of accidents or violations also make an impact on your premium rates, hence these details are always asked before the rate is determined.

Progressive also asks questions related to your existing insurance policies, your history with them, or any other policies that you have bought with them.

In case you don’t forget about their Snapshot program, Progressive reminds customers to sign-up for free for this program. In the next step, the online calculator also asks about adding other policies i.e. home, renters, or condo.

Depending on your choices, you would get a quote in the end which would clearly mention the discounts that were applied and options to save more money on the quote.

With the quote, you would also get a Name Your Price toolbox wherein you can enter the price you want to pay and the calculator would adjust your coverage accordingly or offer the lowest that you can pay for the policy.

The only personal identification information that you need to get a quote is your e-mail ID.

How’s the design of Progressive’s website/ mobile app?

When users access the website of Progressive, the first thing they see is an image of Flo. Placing Flo on the left side of the screen space ensures that users immediately connect with the brand through their famous icon.

How is the user experience?

To make the user experience seamless and smooth, Progressive enables users to get quotes on whichever coverage they wish to buy on the home page itself.

All the important elements that users look for when they visit an insurance company’ website – products, quotes, claims, hotline number, and login option – can be found here.

Interestingly, Progressive keeps their website simple by avoiding any sliders or in-your-face banners that push products. They also want to educate customers through a separate section, Progressive Answers, which includes in-depth guides on insurance.

If their website has all the information, should you download their mobile app?

Progressive released its first app for car insurance in 2010 and has since made updates to the original app about two times per year. Since then, it has also developed the heralded SnapShot device that plugs into a vehicle’s OBD-II port to gather information about driving habits with the intention of lowering insurance costs for consumers. The Progressive Mobile app, however, is in no way related to its more famous relative. (For more information, read our “Progressive Mobile App: Complete Guide & Review“).

Device Availability

Android — Requires Android 2.3.3 or newer.

Apple — Requires iOS 6.0 or later, but compatible with iPhone, iPad, and iPod touch. Optimized for iPhone 5.

App Features

Like most insurance apps, Progressive’s app will let you do a number of things from your smartphone or tablet.

Here is the basic list:

• View coverage, ID cards and policy details for vehicles insured with Progressive.
• Make a claim.
• Support a claim with photos taken with your device.
• Contact your agent or claims representative.
• Pay a bill with credit or debit card, or set up payment from a checking account.
• Limited access to policy documents.
• Contact roadside assistance.
• Find an authorized service center and have Progressive manage repairs.
• Get an auto insurance quote.

What it can’t do:

Although the app will get you a quote, you will still need to go online to buy the insurance.

Progressive has designed their app specifically to support auto insurance customers, although the company does cover other types of vehicles such as motorcycles and RVs. Non-auto insurance coverage cannot be accessed from the app, although that is a feature being considered.

The app is only for individual policyholders.

Accounts with commercial auto coverage will still need to access the website for information and to obtain ID cards, make payments, etc. Look for a future development on this front, but very likely it will be its own unique app.

Some insurance apps covering vehicles offer local searches for gas, restaurants or shops. This feature is not available on the Progressive app, but has been requested by numerous reviewers. Progressive has been responsive to its reviewers request, so this is a feature that may be under development.

Probably the biggest disappointment with the app is that it has no interactivity with the popular SnapShot program at Progressive.

Other mobile insurance apps are beginning to feature components in their app to track driving habits (like MetroMile), so it is not unreasonable to expect Progressive to make a move in the future to develop some interactivity such as being able to call up the statistics and patterns that SnapShot produces. SnapShot has been in the forefront of quantifying safe driving practices and rewarding them, but Progressive seems to be behind the curve in giving drivers access to the information.

Google Play / iTunes Reviews

Google Play — Rated 3.9 stars based on more than 7,000 reviews.

iTunes — Rated 2.5 stars based on 3,726 reviews.
The Progressive Mobile app is simple to use, comparatively reliable (based on reviews), and can give customers the most important element in an insurance mobile app: The ability to file a claim and substantiate it with photos and other information. We recommend it if you have an individual Progressive auto policy.

What are the pros and cons?

We have now gathered quite a bit of insight on Progressive. Now, let’s look at what works for customers and what doesn’t.

Can you buy a policy from Progressive online?

Progressive was one of the first companies that allowed customers to compare quotes online and was quick to offer the option of buying a policy online. The auto insurer encourages motorists by offering discounts on online purchases.

Is Progressive auto insurance good?

As a leading provider of auto insurance in the country, Progressive does have a large fan base, however, whether an insurer is good or bad would depend on your coverage needs. Most positive reviews about the company rave about their fast claims service and low rates.

Can the Snapshot program raise your insurance premiums?

The Snapshot program was designed to reward good driving behavior, however, if you’re an extremely risky driver, your premiums might increase. Progressive claims on their website that only two out of 10 motorists are penalized with a rate hike.