How do I file a claim with National General for car insurance?
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Heidi Mertlich
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Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
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UPDATED: Apr 30, 2026
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UPDATED: Apr 30, 2026
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
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Subhead: File a claim with National General for car insurance by contacting an agent as soon as possible. You can file an auto insurance claim online or use the Nat Gen mobile app, but an agent will reach out via phone or email to discuss the details of your claim and assign an adjustor to investigate the incident.
What You Should Know
- To start filing a claim, you need your car insurance policy number and some information about the accident
- You can get help from your agent or customer service by calling 1-877-468-3466
- Using the mobile app may be more convenient because you can upload photos of the accident
National General has decent reviews on our list of the best car insurance company for paying claims, and many National General customers prefer to register for online access or use the app to file a claim.
How to File a Claim with National General
Our expert guide on how to file a car insurance claim recommends the following:
- Collect information. You need to know the location and time of day of the accident. You must submit photos/videos of the accident site and the vehicle damage. You must give the insurance company a copy of the police report with witness statements (if any). Also, you must submit the contact information of the other driver(s) and everyone involved in the accident.
- File the claim. You can use the online National General claims system. You can download the app if you prefer to use it.
- Remember your claim number. Your claim will be assigned a number that you can use to track the claim’s progress.
- Communicate with the insurance adjuster. An insurance adjuster will evaluate the damage and process the claim.
The next step after filing your claim is to get an inspection done on your car.
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How to Get Your Car Inspected for an Insurance Claim
Your National General Insurance Claims Representative will help arrange for an inspection of the vehicle damage. The damage assessment will help with the estimation of the repair cost. You can also get an estimate from another repair shop for comparison purposes.
Be sure to ask the mechanic to consider the possibility of hidden damage and the likelihood of discovering extra work needed once the repairs are in progress.
Choosing a Mechanic for Repairs
You have the right to choose the mechanic who performs the repairs, but you may be responsible for more out-of-pocket costs. For example, suppose your mechanic charges more than the insurance estimate for making the repairs. In that case, you must pay the difference plus any car insurance deductibles.
The inspection results in a written estimate of the repair cost. Once the repair estimate is approved by National General and accepted by you, the insurance company will either pay you the amount less your deductible or pay the repair shop directly. Remember, you have to pay for your deductible out-of-pocket to have the repairs.
Filing a Claim is Easy with National General
National General has excellent customer service and is an excellent choice for full coverage car insurance. You can ask your agent to help with the claim and keep you informed. You can also use the online system or app to track your claim’s progress.
FAQs
How do I get online account access from National General?
Register online to get account access from National General. Then, you can easily file your claim. You can also check payment status, find out who your agent is, and get access to downloadable documents such as your insurance ID card.
Where do I get the Nat Gen downloadable app?
The Nat Gen app is available for download for iOS at the Apple App Store and on Google Play for Android mobile devices.
How long does it take for National General to process a claim?
Depending on the claim, it might take only 24 hours for processing. The more details you provide, the easier National General can settle a claim quickly. Claims that involve more complex matters, such as disputes over who is at fault for causing the accident, can take longer to process.
SEO Title Tag: How do I file a claim with National General for car insurance?
META: It is easy to file your claim with National General for car insurance using online account access through the Claims Processing Center or the app on your mobile device.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
Secured with SHA-256 Encryption
Heidi Mertlich
Licensed Insurance Agent
Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.