Amerisure Insurance Review & Complaints: Commercial Insurance (2023)

Amerisure is a commercial insurance company with a specific focus on the needs of the construction, manufacturing, and healthcare industries. The company is licensed in all 50 states, but not all products are offered in all locations.

What is Amerisure?

Amerisure was founded in 1912, originally to provide worker’s compensation insurance policies to the many businesses operating in their home state of Michigan.

As commercial insurance evolved over time, so did Amerisure. They continue to offer worker’s compensation, but they have added a list of packages and specific policies to serve the industries on which they have chosen to focus.

Amerisure’s headquarters is located in Farmington Hills, Michigan, but they have eleven satellite offices, called Core Service Centers, across the country.

Products are sold through their Partners for Success group of independent agents, selected by the company for their knowledge of commercial insurance products and the industries Amerisure insures.

What Types of Insurance Products Are Offered?

All of the company’s products are commercial in nature, and many are quite specific to contractors, manufacturing, or healthcare.

Worker’s Compensation

Amerisure’s first product, they continue to offer policies to companies in their niche area of service. They use a Managed Care approach to handling worker’s comp that includes Nurse Case Managers and Pharmacy Benefits Managers.

Commercial Package Policies

Amerisure’s Command Coverage is a package policy that can be customized to suit the needs of any particular business. The package includes enhancements such as mechanical breakdown coverage, broad computer coverage, utility services, and a variety of inland marine coverages.

The Contractor’s Advantage program is a package policy aimed at contractors. It can be tailored to meet specific needs with a long list of available options, including commercial auto, several liability options, pollution reimbursement, and repair and rework indemnification. The package can also include Worker’s Compensation.

A similar package policy is available for Manufacturing; the Manufacturer’s Advantage program has some similar coverage and some different. Specific to this niche are options like product recall coverage and manufacturers/processors specifications coverage.

Two Pollution endorsements are offered and can be added on to any of the commercial package policies.

Other Services

Like many commercial insurance companies, Amerisure offers risk management services. These include on-site evaluations and training, safety assessments, and accountability programs.

They investigate and analyze on-site accidents to help companies work towards the prevention of future incidents.

Does the Company Offer Competitive Rates?

A customer portal is not offered on Amerisure’s website, which is not uncommon for commercial insurance.

Due to the complex and varied nature of this kind of product, quotes are best obtained by speaking with an agent directly. Amerisure does provide an agent locator service on the website to help connect potential customers with one of their carefully selected agents.

Amerisure Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Amerisure Insurance offers a streamlined process for filing claims. Customers can choose to file a claim through various convenient methods, including online, over the phone, via email, or by fax. This flexibility allows policyholders to select the option that suits their preferences and needs best.

Whether you prefer the convenience of online submissions or the personal touch of speaking with a representative over the phone, Amerisure has you covered.

Average Claim Processing Time

Amerisure Insurance is committed to providing prompt and efficient claim processing. While specific processing times may vary depending on the nature and complexity of the claim, the company strives to ensure that claims are handled in a timely manner.

Policyholders can expect a reasonable turnaround time when filing a claim, ensuring that they receive the support they need when it matters most.

Customer Feedback on Claim Resolutions and Payouts

Amerisure Insurance places a strong emphasis on customer satisfaction, including the resolution of claims and payouts. While specific customer feedback may vary, the Better Business Bureau (BBB) has awarded Amerisure an A+ rating, indicating a high level of customer satisfaction and minimal complaints.

While online customer reviews may be limited, the company’s reputation suggests a commitment to delivering fair and efficient claim resolutions and payouts.

Amerisure Digital and Technological Features

Mobile App Features and Functionality

Amerisure Insurance recognizes the importance of digital convenience and offers a mobile app to enhance the overall customer experience. Through the app, policyholders can access a range of features and functionalities designed to simplify insurance management.

Whether it’s viewing policy details, making payments, or filing claims, the mobile app provides a convenient way for customers to stay connected with their insurance coverage.

Online Account Management Capabilities

In addition to the mobile app, Amerisure Insurance offers robust online account management capabilities. Policyholders can log in to their accounts via the company’s website to access policy information, make payments, and review important documents.

This online portal serves as a valuable resource for customers looking to manage their policies and stay informed about their coverage.

Digital Tools and Resources

Amerisure Insurance goes beyond basic coverage by providing digital tools and resources to assist policyholders. These resources may include risk management services, safety assessments, and accountability programs. The company also offers valuable educational content to help customers make informed insurance decisions.

With a focus on digital convenience and support, Amerisure strives to empower its customers with the tools they need to navigate the complexities of commercial insurance.

Are the Ratings and Consumer Reviews Positive?

The Better Business Bureau (BBB) gives Amerisure an A+ rating, with no complaints or reviews by policyholders listed on the page in the past three years.

Not surprisingly, we were unable to find much in the way of reviews or complaints by policyholders anywhere for this company. Businesses often handle issues and complaints with their insurance company through channels other than online complaints, so we frequently find little to no information in terms of customer opinions of the company online.

What’s the Bottom Line?

Amerisure has a long history and a proven track record in the industries they cover and is a solid insurance organization. Their products are very specific to those industries and may not be available from all other commercial insurance companies. We found no red flags in terms of their reputation, but we do recommend speaking to an insurance agent that knows the needs of your specific company before selecting this or any other commercial policy.

If you want to learn more about Amerisure Insurance, visit them at  www.amerisure.com.