Arch Insurance Review & Complaints: Business Insurance (2023)

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Arch Insurance is a part of the Arch Capital Group Ltd.; in the U.S. ARCH Insurance focuses mainly on business insurance to corporations, professional firms, and financial institutions. They also write a variety of supplemental policies including disability and travel insurance, mainly as employee benefits.

Founded in 1887, Arch Insurance has been helping people protect their families and businesses ever since. Today, they offer multiple types of insurance solutions including property/casualty insurance, life insurance, health insurance, and more.

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What should I know about Arch Insurance?

Arch Capital Group started out in 1995 under the name Risk Capital Holdings, Inc. and took the current name in 2000 when it began trading publicly. The company serves clients around the world.

The insurance branch of the group in the United States is comprised of five companies: Arch Indemnity Insurance Company, Arch Insurance Company, Arch Excess & Surplus Insurance Company, and Arch Specialty Insurance Company.

Arch Insurance focuses on insurance services for corporations in a variety of industries, providing a variety of property, liability, and group employee benefit products. They also write specialty policies in the lending industry such as PMI insurance.

The company has offices in 20 states and sells policies through a variety of avenues including brokers. The group’s main U.S. office is located in New York City.

What are Arch Insurance’s products?

ARCH Insurance has a wide range of products and insurance services available to a range of industries, falling into these categories:

• Civic, Religious, and Non-Profit
• Construction
• Education
• Energy
• Finance
• Food & Beverage
• Healthcare
• Hospitality & Gaming
• Manufacturing
• Professional and Non-Professional Services
• Public Entity
• Real Estate
• Retail & Wholesale
• Sports & Entertainment
• Technology, Media, and Communication
• Transportation
• Waste & Recycling

The list of available product lines is also long, with some designed specifically for a particular industry or professional lines. Because these products are so complex, we have provided only a basic overview.

• Property – Excess & Surplus, Global, Builder’s Risk, Completed Civil Works
• Professional Liability – Accountants, Captive and Independent Agents, Lawyers, Network Security, Public Entity, Securities, and Miscellaneous
• E&S Casualty – Energy, Construction, Specialty, Railroad
• Group Benefits – Accident, Disability, Health
• Contract Binding Operations
• Defense Base Aid
• Design & Environmental
• Executive Assurance
• Excess Worker’s Compensation
• Lender Products – Collateral Protection, Finance & Insurance
• National Accounts Casualty
• Study Abroad & Travel Insurance

What are Arch Insurance rates?

The Arch Insurance website does not offer rate information, this is common and appropriate for a company writing specialty commercial insurance with complex coverage and specialty risk solutions. This type of insurance requires quite a bit of detailed specific information about the company in order to provide accurate quotes.

Rate quotes can be obtained through licensed brokers representing the company across the country. The site has a regional search to locate the nearest broker for quoting and further policy information.

How are Arch Insurance claims processed?

The Arch Insurance Co. U.S. claims department is located in Omaha, Nebraska, and claims can be submitted there by phone, fax, email, or through the mail.

While the claims contact information is easy to find, there is not much else in the way of claims information on the site. This is again not unusual for this type of company, where claims often require a lot of investigation and can be complex.

What are the Arch Insurance Company ratings and consumer reviews?

Arch Insurance Co. has an A+ rating with the Better Business Bureau (BBB), with a total of 16 complaints on file in the past three years. The six customer reviews on the file result in a one-star rating.

There is not much else in terms of reviews of this company, which is about what we expect from a commercial insurer focused on corporations and professional firms. Complaints with this type of company are generally handled through other means.

What’s the bottom line?

Arch Insurance Group is not the type of company you run into by accident; as a general rule they bring in new business through word of mouth and broker sales. We found nothing of concern in their reputation, and they have a wide variety of specialized policies for businesses available. We recommend seeking the assistance of a broker specializing in commercial insurance to determine whether or not they are a good fit for your company.

To find insurance for corporations of other businesses, enter your ZIP code below. With a little research, you can find affordable insurance premiums that fit your company’s budget and needs.