Citizens Insurance Review & Complaints: Property Insurance (2023)

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Citizens Property Insurance Corporation is the common name for nonprofit, government-based property insurance programs in Louisiana and Florida. The program began in 2002 as a last-resort option for insuring individuals who cannot obtain property insurance coverage through a regular company due to their risk level of major storms. It’s primarily a government-based initiative to reduce the number of uninsured homeowners. After its launch, it became the largest insurer in Florida.

Part of the necessity of Citizens Insurance Company is to offset the problems faced by insurers in both Louisiana and Florida due to natural disasters in the area. The threat of hurricanes is simply too high for some companies to offer homeowners insurance products in certain geographic locations.

Since major disasters like Hurricane Katrina can wipe out large areas and end up costing insurance companies billions of dollars, many insurers chose to stop offering coverage in those areas. This makes it nearly impossible for people in some geographical locations to buy insurance.

Citizens Property Insurance Corporation Products

Property Insurance

Citizens Insurance only offers property coverage options. Drivers in Florida and Louisiana will need to look elsewhere for car insurance.

Policies are available for wind-only damage as well as multi-peril coverage. A windstorm coverage policy could be used in conjunction with another insurance company to fill the gaps.  Learn how to prepare for a tornado to help minimize wind damage. Additionally, Citizens offers policies for personal and commercial properties, including non-residential structures like office buildings.

Far and away the most common policy sold by the company is the personal residential multi-peril policy, which offers basic homeowners coverage to individuals. This accounts for about half of all policies sold through the program.

Policy types are further subdivided by the property being insured. Homeowners, condo owners, and mobile homeowners all have their own policies to match their unique needs. These policies will all cover the building itself as well as its contents and surrounding related structures.

You can also get contents-only policies for your personal belongings if you rent rather than own your home.

Citizens Insurance Rates

Citizens Insurance does not offer online quoting. To get a quote or purchase insurance, you’ll want to call the Customer Care Center at 888-685-1555 between 8 am and 5:30 pm EST.

Claims

The Citizens Insurance Claims Center offers plenty of information about the claims process, including your policyholder declaration of rights that spells out what you can expect from the company.

To file the claim, you’ll need to call 866-411-2742. The number is available 24/7. When calling, you’ll need to describe the damage and make it clear whether or not your home is unlivable, as claims are prioritized according to severity. After the initial claim is filed, an adjuster will be in contact to complete an inspection of the property and move the claim towards closure.

Consumer Research and Complaints

Although Citizens Property Insurance is not accredited with the Better Business Bureau, the site gives them an A rating. There have been only two complaints listed in the last three years, one of which has been closed in the past 12 months.

Consumer Affairs lists 42 one-star ratings, of the 59 ratings that were left on the site. Complaints vary, but the common thread running through most is limited coverage and claims either being denied due to that coverage limitation, or the pay-out being lower than needed due to the way the property is valued. Complaints about prices are a common thread as well. Read more reviews on insurance companies in the review directory.

Financial Strength

Bottom Line

In general, Citizens Insurance should be looked at as a last resort rather than a first choice. Like the “public defender” of insurance, Citizens will do a serviceable job but will be neither as affordable nor as high-quality as many other options. If your options are limited, however, it’s better to be insured with Citizens than to be without insurance completely.