Key Insurance Company Insurance Review & Complaints: Auto Insurance (2024)

Key Insurance Company Summary

Whether you’re searching for term life insurance or permanent life insurance, it’s important to do your research. Let’s say you’ve looked at various insurers and have stumbled across Key Insurance Company in Bessemer, Alabama. “Key Insurance Company?” you may be asking. “I’ve never heard of them.”

The company is a Kansas-based insurer focused on specialty auto insurance products. Private passenger car insurance appears to be the company’s main priority and only product. We have put together a full review for Key Insurance Company to help you determine if they are the right company for you.

Looking to buy affordable Key auto insurance and hoping to find great Key car insurance quotes? Please type your ZIP code into our helpful tool above to find competitive quotes of reasonable car insurance rates from top providers like Key Insurance Company in your area.

Are the company’s car insurance rates reasonable?

Key’s website is one of the most basic we have ever seen for a car insurance company and offers very limited information. What we do know is that the company was chartered in 2007 and is an admitted vehicle insurance carrier domiciled in Kansas.

Each independent insurance agency operate as a wholly-owned subsidiary of Med James, Inc., a managing general independent agency that offers insurance products through companies like Key. They have been in business since 1991.

What is Key Insurance Company’s availability by state?

Key Insurance is licensed in Oklahoma, Alabama, Nevada, and Arizona, in addition to their home state of Kansas. Their headquarters are located in Shawnee, KS. Read more here in our Oklahoma car insurance review.

Products are sold through independent agents. Based on the lack of information on the company website, it is a safe guess that most of their new business is brought in through agents.

Let’s take a look at each of these states’ insurance requirements. You will see a series of three numbers; the first is the limit for one individual, the second number is for all persons injured in an accident, and the third is coverage for property damage.

Car Insurance Liability Requirements in States Covered by Key Insurance Company

It is important to note the meaning of some acronyms in the table above. According to the official website of Michigan’s government, BI means bodily injury liability limits. According to Florida’s Department of Highway Safety and Motor Vehicles, PD means property damage liability. Finally, according to Virginia’s Legislative Information System, UM means uninsured motorist and UIM means underinsured motorist.

What car insurance coverages are offered?

The following table details the average liability coverage rates in Kansas, Oklahoma, Alabama, Nevada, and Arizona, the five aforementioned states where Key does business.

Average Annual Liability Car Insurance Rates in States Served by Key Insurance Company

Keep in mind these are just state averages and not the rates offered by Key, as they do not make their rates publicly available.

The following table details the average comprehensive coverage rates in each of Key’s five states.

Average Annual Comprehensive Car Insurance Rates in States Served by Key Insurance Company

As you can see, the highest rates are in Key’s home state of Kansas.

The following table details the average collision coverage rates in each of Key’s five states.

Average Annual Collision Car Insurance Rates in States Served by Key Insurance Company

Alabama had the highest overall average for the years analyzed.

What are Key’s bundling options?

As of right now, Key’s website does not list any bundling options.

What are discounts offered by Key?

Similarly, their website has no mention of any discounts.

What programs are available from Key?

Auto insurance is the only product available from Key, but they offer no information whatsoever about this product on the company website. Although there is an agent login – which makes it clear the company does use agents – there is no option to search for a local agent to assist with further product information.

The front page of the site advertises “specialty” auto insurance. While private passenger auto insurance is also mentioned, it is not made clear if that is the specialty coverage they are referring to.

How do I cancel my policy?

The company’s webpage offers a look at their contracts. Within these contracts, there is a small amount of information on policy cancellations.

Is there a cancellation fee?

While it is stated that a policyholder can cancel mid-term by giving advance written notice, there is no fee listed.

Is there a refund?

Key states that a policyholder is entitled to a premium refund. They say it will be mailed to your home address if you are entitled to it, but it is not a condition of your policy’s termination. Furthermore, they do not state any criteria in regards to receiving a refund.

How do you cancel?

Key Insurance Company does not state how a policyholder cancels outside of providing advance written notice. Furthermore, their webpage does not offer a submissions portal to do so.

When can I cancel?

It is not stated when a policyholder can cancel their policy mid-term.

Key Insurance Company Claims Process

Ease of filing a claim (online, over the phone, mobile apps)

Key Insurance Company’s website does not provide clear information about the process for filing an insurance claim. While they have an instruction page for what to do in the event of an accident, there is no information on how to file a claim online or through mobile apps.

The website only lists a general toll-free number, which may connect customers to a representative for assistance with filing a claim.

Average claim processing time

Key Insurance Company does not disclose specific information about their average claim processing time on their website. Customers would need to contact the company directly for more details regarding the timeline for claim resolution.

Customer feedback on claim resolutions and payouts

Customer feedback on claim resolutions and payouts for Key Insurance Company is not readily available on their website. However, it’s important for customers to research and read reviews from other sources to gain insight into the company’s track record in handling claims.

Digital and Technological Features of Key Insurance Company

Mobile app features and functionality

Key Insurance Company’s website does not mention the availability of a mobile app or provide details about its features and functionality. Customers interested in mobile app options should inquire directly with the company or check app stores for any relevant applications.

Online account management capabilities

While Key Insurance Company has a policyholder login portal on their website, there is limited information available about the specific online account management capabilities it offers. Customers may need to access their accounts to explore available features such as policy management and billing.

Digital tools and resources

Key Insurance Company’s website lacks specific information regarding digital tools and resources they offer. It is unclear whether the company provides online resources, such as educational materials or calculators, to assist customers in making informed insurance decisions. Customers interested in such tools should reach out to the company for more details.

Are the company’s car insurance ratings positive?

Key Insurance Company has an F rating with the Better Business Bureau (BBB), the result of nine complaints filed, and four of which they did not respond to. While nine complaints overall is generally not a lot, we cannot judge it in relation to the size of the company since we have no information in that area. The BBB has deemed it to be worthy of its lowest possible ranking.

The BBB page also has 13 negative Key Insurance reviews citing poor customer service and Key Insurance’s failure to fulfill payment of claims. We didn’t find any reviews of this company elsewhere.

What’s the bottom line?

Key Insurance offers little to no information about the company or its products, and it has the lowest possible rating from the BBB. We found nothing to recommend this company and suggest looking elsewhere for your car insurance needs. There are many other companies serving the same area with a much better reputation and much more available information.

Looking for Key car insurance rates and hoping to buy Key car insurance? You can click the following link to find the best auto insurance for Kansas. You can also simply type your ZIP code into our helpful tool below, and you’ll find affordable car insurance rates from top auto insurance companies.

This is a better option than searching for “Key Insurance Topeka, KS” or “Key Insurance Company near me,” as you will be able to see reputable and well-known insurers close to you.