Stonewood Car Insurance Services Review & Complaints (2023)
Stonewood Insurance provides non-standard coverage for California residents through Mapfre. Customers can find affordable Stonewood Insurance Services car insurance if they have a ticket, accident, or DUI. Additionally, the company provides discounts to further lower rates. Learning more about Stonewood Insurance Services will help you determine if the company is right for you.
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Leslie Kasperowicz
Farmers CSR for 4 Years
Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...
Farmers CSR for 4 Years
UPDATED: May 24, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.
UPDATED: May 24, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.
Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Stonewood Insurance provides coverage through Mapfre
- Stonewood Insurance provides non-standard coverage
- Stonewood Insurance has been rated an A by A.M. Best
When examining the best insurance companies, you’ll find that Stonewood Insurance provides coverage through Mapfre subsidiaries. The company focuses on non-standard coverage and has been rated an A by A.M. Best.
Discovering more about Stonewood Insurance Services will help you decide if the company is a good fit.
Before starting this Stonewood Insurance Services review, enter your ZIP code to get free car insurance quotes in your area.
Does Stonewood Insurance Services have competitive rates?
The best way to determine if a company has competitive rates is to compare car insurance companies. Since Stonewood Insurance primarily provides coverage for drivers in California, the best way to judge the company is to look at rates in that state.
The following chart shows how Stonewood Insurance’s full coverage policies compare with California’s cheapest auto insurance companies.
Stonewood Insurance Services Average Annual Full coverage Rates vs. Other Companies in California
Company | Average Annual Full Coverage Rates |
---|---|
Allstate | $2,432 |
Farmers | $2,414 |
GEICO | $1,755 |
Progressive | $1,850 |
State Farm | $2,298 |
Stonewood Insurance | $2,095 |
As you can see, you can find affordable Stonewood Insurance Services car insurance quotes when comparing the company with competitors. While Stonewood isn’t the cheapest, the company has lower rates than Allstate, Farmers, and State Farm.
While comparing rates is an excellent way to determine the most cost-effective option, there are other aspects to consider. Insurance companies use various factors to determine rates and differ on how these factors affect cost. Some of the factors taken into consideration include:
- Age
- Gender
- Driving record
- Location
For Stonewood, which focuses on high-risk drivers, knowing how violations affect rates will help you determine if coverage is affordable. The following chart shows the average annual Stonewood Insurance Services car insurance rates for a full coverage policy based on violation in California.
Stonewood Insurance Services Average Annual Full Coverage Rates by Violation in California.
Driving Violation | Average Annual Full Coverage Rates |
---|---|
Clean Driving Record | $2,065 |
Speeding Ticket | $2,885 |
Accident | $3.412 |
DUI | $4,988 |
As you can see, the average annual rate for a driver with a checkered driving history is higher than for someone with a clean driving record. Additionally, speeding increases rates less than an accident or a DUI.
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What coverages are provided by Stonewood Insurance Services?
The cost of coverage is a common way to decide on a car insurance company, but customers should consider other things. For example, ensuring that a company has the standard coverages assures you’ll have coverage for any incident.
Stonewood Insurance provides coverage through Mapfre Insurance subsidiaries. As a primary insurance provider, Mapfre and its subsidiaries offer all of the standard types of car insurance.
The following table shows the standard coverage provided by Stonewood Insurance and Mapfre.
Stonewood Insurance Services Car Insurance Coverages
Auto Insurance Types | Purpose of Coverage |
---|---|
Bodily injury liability | Pays for medical bills if someone else suffers an injury in an accident caused by you. |
Collision | Covers damage to your car after an accident. |
Comprehensive | Covers damage to your car when you’re not driving. |
Personal injury protection | Covers medical expenses for you and your passengers after an accident. |
Property damage liability | Liability coverage that covers the cost of any property damage you’ve caused in an accident. |
Uninsured/underinsured motorist | Covers the costs if you’re in an accident caused by a driver with little or no car insurance. |
In addition to Stonewood auto insurance, the company also provides renters insurance, dental insurance, and pet insurance.
What discounts are available from Stonewood Insurance Services?
As previously mentioned, car insurance can get expensive for high-risk drivers. Fortunately, most car insurance companies offer discounts that allow drivers to lower their rates. Combining as many discounts as possible will help you find the cheapest coverage.
Since Stonewood Insurance focuses on high-risk drivers, most customers will experience higher rates. As a result, they’ll need to obtain as many discounts as possible. The deals provided by insurance companies depend on several factors, including:
- Driving history
- Lifestyle
- Other insurance
- Schooling
The following table shows the most common Stonewood Insurance Services car insurance company discounts.
Stonewood Insurance Services Auto Discounts
Auto Discount | Discount Eligibility |
---|---|
Accident-free | Drivers with no accidents in the past three to five years. |
Anti-lock brakes | Cars with factory-installed anti-lock brakes. |
Anti-theft | Vehicle has an anti-theft device installed. |
Defensive driving | Completed approved defensive driving course. |
Good student | High school and college students that maintain a 3.0 grade point average or better. |
Homeowner | Insured owns a home. |
Low mileage | Driving 5,000 to 15,000 miles per year. |
Multi-car | Insure more than one vehicle with Stonewood Insurance. |
Multi-policy | Carrying more than one type of insurance with Stonewood Insurance. |
Paid in full | Pay for your whole policy in one payment. |
Safe driver | Display safe driving habits, like having passengers wear seat belts, low driving speeds, and less aggressive driving. |
Student away at school | College-aged children that attend college over 100 miles away and leave their car at home. |
When inquiring about coverage, ask a representative about available discounts to ensure that you get the best possible rates.
How is Stonewood Insurance Services rated?
Several organizations review and rate insurance companies. Credit rating agencies compare companies based on their financial strength, and the Better Business Bureau (BBB) rates companies on their business practices.
Ratings from credit rating agencies allow customers to determine if they’ll receive a payout when they file a claim. However, examining BBB ratings enable drivers to determine how transparent and trustworthy companies are with customers.
Stonewood Insurance has been rated an A by A.M. Best, the most trusted credit rating agency. This rating is excellent and indicates that the company will pay customers whenever they file a claim.
While the Better Business Bureau hasn’t reviewed Stonewood Insurance, it has reviewed Mapfre. Mapfre Insurance has an A+ rating from the BBB, indicating that the company is transparent and trustworthy when dealing with customers.
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Does Stonewood Insurance Services have good reviews?
While ratings provide a look into the quality of service drivers will receive from insurance companies, complaints show the experience others have had with the company. Several websites allow customers to list reviews about companies.
As previously mentioned, the BBB hasn’t reviewed Stonewood Insurance but has reviewed Mapfre. The company has received 50 complaints during the past three years. Nearly all of these complaints are about the company’s services and billing practices.
Stonewood Insurance does have a Yelp page and has 95 reviews. However, the company’s average rating from customers is one out of five stars, indicating that most customers are unsatisfied with their experience.
How can you file Stonewood Insurance Services claims?
Stonewood Insurance allows customers to file claims online or by phone. Customers who prefer to file by phone can call the number associated with the prefix on their policy number. In most cases, customers will call 1-866-494-1610, but the website provides the correct number for all policies.
Customers can also use their Stonewood Insurance login to access a claims form on the company website. The online claims link sends visitors to another page where they’ll select the company that provided their coverage.
When calling to file a claim, a representative will ask specific questions about the incident, schedule an inspection of the vehicle, and estimate the cost of repairs. Customers can choose a repair shop, or the representative can arrange one.
How can you make Stonewood Insurance Services payments?
Customers that buy Stonewood Insurance Services car insurance can make payments online or by phone. The insured portal on the company website allows customers to choose a payment option and set up a payment schedule.
If you prefer to pay over the phone, you can call the company to make a Stonewood Insurance payment. The phone number depends on the policy number associated with your account. The payment phone numbers are:
- Policy numbers starting with GSP: 866-204-1816
- Policy numbers starting with 1058: 800-824-5130
These numbers connect customers with the company’s automated payment center, which is available 24 hours a day.
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How can you contact Stonewood Insurance Services?
Customers that wish to speak with a representative for further information can call Stonewood Insurance customer service at 800-396-1485. Additionally, if the company requires documentation for your claim, you can send it through fax or mail. The company’s fax number and email address are:
- Fax: 916-636-0143
- Email: [email protected]
While you can fax or email the company at any time, representatives are available to receive phone calls Monday through Friday between 8:00 a.m. and 6:00 p.m.
Stonewood Insurance Services: The Bottom Line
Stonewood Insurance Services underwrites car insurance plans provided by Mapfre Insurance. The company focuses on high-risk drivers in California and has competitive rates. Additionally, customers can combine various discounts to lower their rates further.
Learning more about Stonewood Insurance Services will help you decide if the company is a good fit for your car insurance needs.
Now that you know about Stonewood Insurance Services, enter your ZIP code to find free car insurance rates in your area.
Frequently Asked Questions
What is Stonewood Insurance Services?
Stonewood Insurance Services is an insurance company that specializes in providing car insurance coverage to customers.
How is Stonewood Insurance Services rated?
Stonewood Insurance Services has been rated A by A.M. Best. Also, Mapfire, through which Stonewood Insurance provides coverage, has an A+ rating from the Better Business Bureau.
How can I file a complaint against Stonewood Insurance Services?
To file a complaint against Stonewood Insurance Services, follow these steps:
- Contact Stonewood Car Insurance Services directly: Reach out to their customer service department and explain the issue you are facing.
- Submit a written complaint: If the initial contact does not resolve your concern, consider submitting a written complaint outlining the details and any supporting documentation.
- Reach out to regulatory authorities: Depending on your jurisdiction, you may be able to file a complaint with the relevant insurance regulatory authority or consumer protection agency.
Is there a specific contact number or email to reach Stonewood Insurance Services?
You can call Stonewood Insurance customer service at 800-396-1485, and you can email them at [email protected].
How can I research the customer satisfaction and reliability of Stonewood Insurance Services?
Conducting online research can help you assess customer satisfaction and reliability. Look for online review platforms, social media discussions, and forums where customers share their experiences with Stonewood Insurance Services.
Additionally, you may check with local consumer protection agencies or insurance regulatory authorities for any reported issues or complaints.
Does Stonewood Insurance Services have a complaint resolution process?
Contact the Stonewood Insurance Services customer service department or refer to their official website to obtain specific details regarding their procedures for handling and resolving customer complaints.
What should I do if I am dissatisfied with the response to my complaint?
If you are dissatisfied with the response to your complaint from Stonewood Insurance Services, take the following steps:
- Escalate your complaint: Ask to speak with a supervisor or manager who may have more authority to address your concerns.
- Seek assistance from regulatory authorities: Contact the relevant insurance regulatory authority or consumer protection agency in your jurisdiction for guidance and assistance.
- Consult legal advice: If necessary, you may want to consult with a legal professional who specializes in insurance matters for further guidance.
Are you looking for free insurance quotes?
Your one-stop online insurance guide. Get free quotes now!
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Leslie Kasperowicz
Farmers CSR for 4 Years
Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...
Farmers CSR for 4 Years
Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.