Bolt Insurance Review & Complaints: Car, Home & Business Insurance (2023)

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Bolt Insurance is a nationwide insurance agency built to make shopping for the best insurance companies easier on consumers. They work with some of the most major insurance companies to provide quotes across multiple commercial and personal lines.

What is Bolt Insurance?

Bolt Insurance was founded in Farmington, Connecticut, and has its headquarters there to this day. They began with the goal of making it easier for small businesses to shop for, compare, and select insurance and have since moved on to provide the same service to individuals.

As an insurance agency, Bolt does not actually write any insurance policies. Their quoting platform allows consumers to research and access rates from a variety of top-rated insurers. The list of partner companies includes big names like Hiscox, Chubb, Progressive, Foremost, Travelers, The Hartford, and Liberty Mutual.

Unlike traditional insurance agencies, Bolt does not have storefronts or offices but has licensed insurance agents, in 50 states available to assist with insurance questions and the quoting process. Quotes are offered online or over the phone.

What types of insurance does Bolt offer?

Bolt works with insurance companies across the country to offer a full range of insurance products. While they remain focused on insurance for business owners, they also provide quotes for auto insurance, home insurance, and specialty insurance. They do not currently offer life insurance quotes.

Business Insurance

Bolt’s original business model involved making it easier to purchase small business insurance, and they still have a large focus in this area.

Business insurance is available for a wide range of company types, including professional services, home-based businesses, retail, wholesale, food service, non-profits, IT services, and more.

Business insurance offerings range from state to state, with products currently not available through Bolt in Virginia and West Virginia. The agency provides comparison quotes for the following products:

• General Liability
• Businessowners policy (BOP) packages
• Worker’s Compensation
• Commercial Auto
• Commercial Umbrella
• Professional Liability
• Cyber Liability
• Errors & Omissions

The available coverage will differ from company to company, with some offering various package policies as well as a la carte choices.

Personal Insurance

Personal Insurance

Bolt’s agency platform features quoting of multiple product lines of personal insurance, including assistance with bundling insurance together to obtain discounts such as car insurance discounts and other policy discounts.

Bolt offers rating calculations of quotes for auto, motorcycle insurance, RV, boat, and other specialty vehicle insurance. They also offer quotes for homeowners insurance, renters insurance, and other property policies. Additionally, quotes can be obtained for pet insurance, flood and earthquake coverage, and umbrella.

The choice of companies for each of these products will vary based on the state as well as the type of insurance policy. Not all insurance companies write all of these products, so bundling will only be offered by certain companies. It’s vital to look into all types of home insurance policies offered by a company before making a purchase.

Can I get rate quotes online?

Bolt’s entire platform is based on making obtaining quotes easy. Since they are an agency that provides a calculation of comparison quotes for a variety of different insurance carriers, we are unable to offer comparison quotes. The insurance rates offered will depend on the companies from which they are obtained.

There is no indication that rates quoted through Bolt will be any cheaper than those offered by the carriers directly; instead, the company offers agent advice on what type of insurance policy the consumer needs followed by quotes from companies that provide this coverage.

How are claims processed?

As an agency, Bolt does not handle claims. All claims, regardless of the product, are handled through the insurance company directly, therefore the claims experience will vary.

Bolt agents may be available to assist customers with contacting the appropriate claims department, or various aspects on insurer sites, however, the website does not state information pertaining to the claims process.

Are the ratings and consumer reviews positive?

Bolt Insurance has a Better Business Bureau (BBB) rating of A+ with only two complaints on file in the past three years, none of which were closed in the past 12 months. There is just one negative review that refers to slow response time from customer service.

Bolt’s Yelp page has six reviews, four of which are positive, and two are negative. It is very unusual to see more positive than negative reviews for any company in this industry, so this is encouraging.

There is little in the way of reviews available for this company. It is important to remember that as an agency, the company will help you purchase insurance but does not actually service the policies. Reading reviews, many of which can be found on our website, for the individual insurance companies as well as the agency before you decide to purchase a policy would be our best suggestion to assist in making a decision.

What’s the bottom line?

Bolt appears to have a good reputation for rate analysis and helping people find the right insurance, particularly in the business insurance market with policies such as general liability insurance for businesses. They work with some of the bigger names in both personal and commercial lines and offer their services in most parts of the country. For those seeking an alternative to traditional agencies but still seeking agent assistance with purchasing insurance, they are likely to be a good choice.