Troubleshooting Why Your Allstate App is Not Working

If your Allstate app is not working, you have a few options. First try clearing the cache, updating the app, or rebooting your phone. In some cases, you may have to uninstall and reinstall the app itself, or even contact Allstate directly. If the Drivewise or Milewise feature is giving you problems, you may have a hardware issue.

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D. Gilson is a writer and author of essays, poetry, and scholarship that explore the relationship between popular culture, literature, sexuality, and memoir. His latest book is Jesus Freak, with Will Stockton, part of Bloomsbury’s 33 1/3 Series. His other books include I Will Say This Exactly One Time and Crush. His first chapbook, Catch & Release, won the 2012 Robin Becker Prize from Seve...

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Written by D. Gilson, PhD
Professor & Published Author D. Gilson, PhD

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years Leslie Kasperowicz

UPDATED: Jun 1, 2022

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The Highlights

  • You may just need to update the Allstate app to troubleshoot it
  • Clearing your phone’s data cache and restarting will often fix the issue
  • The Drivewise app malfunction may be a hardware issue

Allstate provides car insurance to drivers all over the country. A great feature of having Allstate auto insurance is the Allstate mobile app. The app is useful in a variety of ways, but if your Allstate app is not working as it should, you may need to troubleshoot. We are here to show you how. Often, there’s a simple solution to this kind of thing, but occasionally the problem is more complicated. We’ve broken down just what you need to do when your Allstate app is not working.

If you are not having problems with your Allstate app, you may be perfectly happy with your auto insurance situation. However, if the Allstate app keeps crashing, or you’re just looking for more affordable car insurance rates, enter your ZIP code here to compare the best rates in your area.

If Your Allstate App Is Not Working

Using smartphones has changed all of our lives, but not always for the better. Having access to this technology at our fingertips all the time carries with it some obstacles. Some of the features of these phones don’t work all the time, and apps are often part of the problem. You may get a lot of benefits from using the Allstate mobile app, but if it doesn’t work, it can be quite frustrating. Let’s have a look at some reasons why the Allstate app keeps crashing.

Clearing the Allstate App Data Cache Is Your First Step

The Allstate mobile app, like most apps, stores data every time you use it. This data is often kept in the local memory of your phone, so it can be accessed immediately the next time you use the app. This local storage is known as a data cache, and it can cause some apps to malfunction. If your Allstate app is not working, it may be because too much data is being stored in the cache.

To fix this issue, you need to clear the cache. This can be done in a similar fashion on an Android or iOS device. In either case, your first step is to close out of the app. Most smartphones will keep apps open in the background to make it easier to open them again. This maintains the cache of data that is often the cause of your Allstate app not working.

These open apps are usually in a spot you can find by swiping up on your home screen. First, find the collection of open apps on your phone, then swipe away or close out the Allstate app. This should reset the cache. This will mean it will take longer to open the Allstate app next time, but with the cache emptied, the app should function properly.

After this step, the procedure differs a bit depending on which type of phone you use. Let’s have a look at the next steps for Android users first and then for those with an iPhone.

Allstate App for Android

Now, according to the Android Authority website, the best car insurance app for Android users is the Allstate app. If you’re using the Allstate app for Android and you’re still having problems, you will want to follow these next steps.

Once you’ve closed out the Allstate app, restart your phone. Don’t just close the screen or put it to sleep. Do a hard reboot by turning off your phone and turning it back on again. Go into your Android phone’s settings and into the apps section. Select all apps and find the Allstate app. Go into “Storage & Cache” and tap the clear cache button.

This should clear away any corrupted data hanging around in your Allstate app’s memory. If not, you can also tap “Clear Storage” from this screen. This will reset the app to its original installation settings, so you will have to reconfigure it to your specifications. Again, it’s worth it if it fixes the problem.

If all these efforts have not fixed your Allstate app for Android, there may be an issue with the app’s code. Perhaps there is a bug, or maybe the code is no longer compatible with your device. The solution here may be an update. To accomplish this, go to the Play Store and tap your avatar. Pick the apps and games section and scan for the Allstate app. If Allstate is listed under “Updates Pending,” click to install any updates. This may be your answer.

Troubleshooting the Allstate App on iOS

If you’re using an iPhone and having trouble with your Allstate app, you have a similar set of instructions. Close out of the Allstate app, as discussed before, and then reboot your phone using the volume and power buttons. Once your phone has restarted, check the Allstate app to see if it’s working. If not, you will have to check for updates.

Go to the App Store and click on your Apple ID avatar. There you will see a list of applications ready to be updated. If the Allstate app is on that list, tap away and let the cache clearing continue.

Using the Allstate App on Either Platform

If you have updated the specific Allstate app on either IOS or Android, and you are still having problems, you may want to update your entire operating system. Go to your phone’s general or system settings and check for a system update. If that hasn’t stopped the Allstate app from crashing or otherwise malfunctioning, it may be time to reinstall it. Follow your phone’s procedures for deleting and then reinstalling the Allstate app.

If you have installed the Allstate app successfully and are still experiencing issues, it is time to contact the developer directly. In this case, we know that Allstate is the developer, and contact information for them can be found on Allstate’s website. Let them know the issues you are having, and be sure to follow up with that contact.

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If the Allstate Drivewise App Is Not Working

A prominent feature of the Allstate mobile app is the Drivewise program. The Allstate Drivewise app was designed to help drivers save money on car insurance by improving and maintaining safe driving habits. Originally it operated as a separate application, but Drivewise has recently been integrated into the Allstate mobile app itself.

Some drivers have reported issues with the Drivewise feature of the Allstate app. Drivewise is intended to monitor several aspects of your driving skills to determine if you qualify for a discount on your auto insurance rates. Occasionally, drivers have noted the Allstate Drivewise app is not recording trips. This would invalidate its data collection. If you encounter this issue or have any other problems with the Drivewise feature of the Allstate app, follow the troubleshooting steps outlined above.

A possible problem unrelated to the Allstate app itself involved the hardware needed to operate Drivewise. Upon inception, the Allstate Drivewise program featured a device that plugged into your car to monitor driving habits. This device was subject to its own set of malfunctions that could not be solved from within the app. Usually, users had to obtain a replacement device in those situations.

This may still be an issue for users of Allstate’s Milewise program. Milewise allows drivers to pay for car insurance according to how many miles they actually drive. This insurance plan uses a similar device to the original Drivewise system and as such, is often subject to errors. While the data obtained by this device is accessible through the Allstate app, any hardware issues must be addressed at the physical level, usually with a replacement device.

A Final Word on Troubleshooting the Allstate App

Dealing with finicky and seemingly temperamental technology can be frustrating. If you are having issues with your Allstate app not working, take each step discussed here in order and see if you don’t come out smiling.

When properly functioning, the Allstate proof of insurance app is a great way for drivers to stay on top of their auto insurance. However, if you are looking to compare rates of other car insurance providers in your area, enter your ZIP code below to get started.



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