Affirmative Insurance Services Review & Complaints: Auto Insurance

Affirmative Insurance Services reviews find that the company is no longer in business. Affirmative Insurance Services of Texas wrote non-standard car insurance that focused on liability-only policies to meet state minimum requirements. Affirmative Insurance rates no longer apply. Get Affirmative Insurance liquidation details here, and compare rates from other companies.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Written by Eric Stauffer
Founder & Former Insurance Agent Eric Stauffer

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years Leslie Kasperowicz

UPDATED: Dec 31, 2021

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Affirmative Insurance Services

Financial Strength

Affirmative Insurance Group is a Texas-based insurance company focused on the non-standard car insurance market. They serve several states in the Southern and Midwest parts of the country.

Our Affirmative Insurance Services review will cover everything you need to know about this high-risk car insurance company.

Affirmative Insurance liquidation was ordered in 2016. The Texas Property and Casualty Insurance Guaranty Association took over.

Affirmative Insurance is no longer offered, but we can help you save money. Enter your ZIP code now to compare rates.

About Affirmative Insurance

Affirmative Insurance Services of Texas was founded in 1998 in Addison, Texas under the name Instant Insurance Holdings, Inc. They acquired two non-standard insurance companies in 2003 and went public the following year.

The company continued to expand in the following years, focusing entirely on the non-standard auto insurance market and acquiring a third company, USAgencies. By 2015, however, the company was struggling and filed for Chapter 11 bankruptcy. The liquidation of Affirmative was discharged in 2018, and they continue to operate.

Affirmative offers coverage through independent agents in Texas, Louisiana, Alabama, Missouri, Illinois, and Indiana, and through an unaffiliated general agency in California. All of their car insurance policies are aimed at high-risk drivers that do not qualify for coverage in the standard market. One thing to remember about these types of providers is that many of them cost significantly more because they are willing to overlook some of the requirements that stands providers enforce.

In 2016, the Texas government confirmed that Affirmative was ordered into liquidation. The Affirmative Insurance phone number is no longer in service.

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Affirmative Auto Insurance

Affirmative writes non-standard car insurance, which means they are largely focused on liability-only policies that provide coverage meeting the state legal minimum requirements.

The company website does not offer much in the way of information for prospective customers. There is not a list of available coverage, discounts, or any other details on the policies themselves.

There is an area for existing customers on the website where bills can be paid and policies managed online and an area for agents. The impression is that this company likely gets most of its business through agent referrals and not through general internet searches.

Affirmative Insurance Rates

Affirmative does not offer online quoting, although there is a form that can be filled out to request a quote. This will result in an agent contacting you either via phone or email to gather details and prepare a quote.

This sort of system is very common for companies that are smaller and get most of their business through agents, but it can be frustrating for those who want to gather rate information without a lot of solicitation as a result.

As a non-standard insurer, Affirmative’s rates would not be comparable to standard insurance companies and we would only expect them to be competitive with similar companies.

Affirmative Insurance Claims

Claims can be filed online at any time or can be filed by phone. The phone option appears to be open only during business hours which are Monday-Friday 7:30 a.m. to 6:00 p.m. Central Time.

The website also allows customers to upload claim documents and check on the status of a claim online. There is no further information on claims nor is there any indication that this company has a preferred repair network.

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Affirmative Insurance Ratings and Consumer Reviews

Affirmative Insurance has a dismal F rating with the Bette Business Bureau (BBB), where the file cites that there have been 11 complaints filed and the company failed to respond to seven of them. There have been no complaints closed in the past year.

There are 27 one-star, negative reviews of this company on Yelp. The majority of these are from people who were involved in an accident with another driver insured by Affirmative, rather than from the company’s own customers. The complaints cite slow claims response and failure to pay out damages on claims. There are corroborating reviews from body shops and from a lawyer that has dealt with the company in court.

We were unable to find any positive reviews or comments about this Affirmative to redeem themselves from the negative reviews.

Affirmative Insurance: The Bottom Line

Non-standard insurance is a difficult market and it can be hard to find good coverage for a good price, but there are better choices out there. There is little information on policies or rates, the company is just out of bankruptcy, and their reputation does not look good. Before choosing this company, be sure to really compare your options with and look at other companies offering similar services.

Since Affirmative is out of business, look for a new policy right here. Just enter your ZIP code below.


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