Esurance Mobile App Review & Complaints| iOS & Android

The Esurance Mobile app allows customers to pay bills, file claims, and get an Esurance quote. Esurance Mobile app reviews are mixed, but the Esurance Drivesense app is popular with those looking for a discount. Esurance car insurance rates are the same whether or not you use the Esurance Mobile app.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Written by Eric Stauffer
Founder & Former Insurance Agent Eric Stauffer

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years Leslie Kasperowicz

UPDATED: Feb 23, 2022

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Mobile apps are an important part of the modern insurance experience. In this Esurance mobile app review, we will take a look at the Esurance app to see how it functions and how it compares to the competition.

If you’re ready to compare car insurance before you learn more about the Esurance mobile app, we can help. Just enter your ZIP code to get started.

What is Esurance Mobile?

Esurance, owned by its parent company Allstate, has had a mobile app for more than a year. In that time, users report several updates, and each has improved the app. The basic app, known simply as Esurance Mobile, can be used by all customers to access a variety of features. The Esurance DriveSense mobile app works to earn auto insurance discounts for those who sign up for them, and it does this by recording driving habits. Safe driving habits will see the most discount options.

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Esurance Mobile Device Availability

iTunes: Requires iOS 7.0 or later, but is optimized for iPhone 5. Also compatible with iPad and iPod touch.

Android: Requires 2.2 or higher.

App Features

Esurance offers an interestingly long laundry list of app features:

  • File an insurance claim.
  • Upload and submit photos for an appraisal.
  • Store accident information, including photos, for later.
  • Contact a dedicated claims representative directly.
  • Find out when your car repair will be done.
  • View and save ID Card, or use it as digital proof of insurance depending on your state’s laws.
  • Make a payment.
  • Update a payment method to reflect your current credit card.
  • Change the policy payment date.
  • Check coverage.
  • Update contact information.
  • Get auto insurance quotes.
  • Find a local repair shop, services, parking, and fuel.
  • Contact roadside assistance.

The app doesn’t allow you to change coverage directly. Few current insurance apps have this feature, however, and it is not unreasonable to expect it to be available in the near future. In fact, Esurance advertises the feature on its website, but user reviews cite this as a feature that has not been fully enabled.

With that limitation, of course, it means you cannot add vehicles to your policy without going to the website.

The app’s features will vary with your device, and some features may not be available on devices with the older operating system, especially Android.

Google Play / iTunes / Amazon Reviews

iTunes — 2.5 stars on the current version, 3.5 stars from 933 ratings overall.

Google Play — 4.2 stars on 2,853 reviews. Login and crashes are the most cited reason for negative reviews, but the app was updated in October 2014.

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Pros and Cons of the Esurance Mobile App


  • File a claim
  • Make payment
  • Get a quote
  • Roadside assistance


  • No coverage change
  • Features vary depending on device

Esurance Mobile: The Bottom Line

Like many mobile insurance apps, the Esurance app is like the proverbial little girl with a curl: When it is working right, it’s very good; when it isn’t, it’s very bad.

Nothing is more frustrating than not being able to access your policy information in the event of a car accident, and that situation appears to have occurred with some frequency according to reviews left on both the iTunes and Google Play pages. The newest Android update, however, seems to be functioning with fewer hiccups and iPhone 5 users seem satisfied as well.

When it is working right, the app is very quick and presents well designed intuitive screens that simplify use. Information loading is very fast on higher operating systems, and overall, the only bug complaint left to solve is an apparent problem with logging in for some customers.

If you have Esurance, this app is worth having on your device. It can simplify and speed up the process of making claims and managing payments. The service finding portion still needs some attention, but again, when it functions, it works well.

Whether or not you’re interested in using the Esurance mobile app, you can save money on car insurance by shopping around. Enter your ZIP code to see how much you could save.

Are you looking for free insurance quotes?

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